Manager, CS Planning and Systems

2 weeks ago

Mississauga, Ontario, Canada SAMSUNG Full time

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in have a ton of fun.... then please keep reading

Our Perks:

•Fantastic employee discount on all Samsung products

•Competitive Salary and Performance based incentive plan for all levels

•Employer paid Medical and Dental coverage from day one

•Group RRSP plan that helps you save for the future

•Free on-site gym to get your sweat on

•Subsidized Cafeteria; including free Starbucks coffee/latte machine

•4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely

•Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning

•Employee Referral program- we want great talent like you

•Virtual Pet Care-to ensure the well-being and health of your beloved furry companions

•Additional Well Being Days for better work life-balance

This role is responsible for providing the Service division operation/performance reports to SECA internal, NAHQ and HQ. Responsible to carry out the mission, vision, core values, critical success factors, objectives, performance measures, targets and improvement of service division under the direction of Head of Service, HQ and NAHQ. This position will be also responsible for improving Service Operation soundness based on detailed diagnosis and Service internal auditing of existing processes. (40%)

In addition, the incumbent will also be responsible for the analytics of financial operations within the Corporate Service division. Will be involved with strategic planning initiatives (expense/profit simulations), plan the annual budget and monitor/measure spend financial performance, parts sales and service expense forecasting, profit reporting and simulations related to service programs and evaluate and report financial risks (60%).

Role and Responsibilities

Essential Duties and Responsibilities:

Provides communication to key stakeholders ensuring clarity and awareness of strategies and objectives for business intelligence analysis Provide regular service operation reports (include finance) that reported to SECA Management, HQ and NAHQ. Manage internal process to insure all process flows on document & Complaint Managing development and continuously improve service procedures, policies and systems Review service expenses on a daily, weekly and monthly basis and report to senior management/executives Monthly reconciliation of GL/cost centres; create and modify service cost BI reports Preparation and analysis of monthly SCR report and other SVC cost related reports on a monthly basis (SVC cost ratio, warranty expenses, parts usage, exchanges & refunds, etc.) Planning of annual budget (MP) Development of service cost savings projects and evaluate progress on a regular basis Analysis and monitoring of Service division income statement Preparation of ROI/Ad-hoc financial analysis on strategic service projects Reporting on financial information relevant to the service organization and monitor the internal control environment Works with finance to ensure consistency and alignment of processes and initiatives (eg. audits, systems) Other related duties as assigned

Skills and Qualifications

Education:

University degree (Business Administration, Commerce) preferred CA/CMA/CGA or Enrollment in a designated accounting program is desirable

Knowledge:

Excellent communication skills with HQ/NAHQ/Internal teams. Good negotiating skills. Motivated with excellent time management skills. Above average supervisory skills Project management and process improvement related skills Sound knowledge of financial trade spending accrual process or system knowledge Experience with ERP systems (preferably SAP) an asset Excellent written and oral communication and presentation skills Advanced proficiency in MS Excel, Power Point & Work Bilingual Korean/English preferred

Experience:

Minimum 7 years of related experience in Operation management / Planning / Strategy preferred Minimum 2-3 years of related experience in finance/operations preferred

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

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