Adventure Park General Manager

7 days ago

Victoria, British Columbia, Canada WildPlay Full time

Are you a passionate and energetic leader who thrives on inspiring teams to deliver extraordinary guest experiences? Does your background in hospitality, recreation or other consumer-driven industry give you the confidence and know-how to successfully lead a 25+-person team overseeing aerial adventure activity operations while developing market awareness and driving sales? While this role performs within established standards and best practices and WildPlay supports it with a network of management peers and Head Office expertise, it requires you to be comfortable taking independent action and accountability for your decisions.

If this sounds like you, then read on

Job Purpose


With a passion for delivering outstanding experiences to park guests that build and maintain brand loyalty, the Park Manager bridges Park Services HQ and the local Park team to ensure exceptional guest care.

They are responsible for inspiring their team to deliver WildPlay's brand promise, ensuring established risk management standards are met or exceeded, meeting or out-performing revenue and budget targets, and adhering to SOPs and operational best practices.

With support from Park Services HQ, the Park Manager serves as the Park's general manager and is accountable for the overall "business" of their WildPlay Park.


In contributing to the larger business of WildPlay's network of parks, the Park Manager recognizes that the Park is ultimately a place of growth for both the guest and the members of the WildPlay team and acts as an incubator for developing future leaders.


Primary Duties and Responsibilities

Business Development:

  • Drive repeat business and new business to the Park, including corporate groups, school and youth groups and unique product and seasonal offerings. Utilizes Park and Park Services HQ resources to coordinate group bookings and deliver highvalue experiences adapted for various audiences
  • Actively participate in the local business community through relevant and strategically active organizations (business associations, Chamber of Commerce, tourism industry organizations, etc.)
  • Develop new business opportunities and relationships, and foster existing client relationships in support of growth within the local community as well as other WildPlay Element Parks locations
  • Communicate with Park Services HQ and other WildPlay parks in support of collaboratively focusing on continuous improvement
  • Support the local delivery and improvement (through feedback) of park network initiative implementations

Guest Experience & Operations:

  • Coach, with a consistent voice, the established guest engagement and service tone within the Park team
  • Manage the face of the company to the guest by responding directly to guest feedback
  • Guide all Park activities to ensure alignment with WildPlay's core values, SOPs and industry standards
  • Maintain a "handson" capability and awareness of all aspects of Park operations
  • Maintain a clear understanding of all Park roles and their interaction
  • Ensure completion of inspections, maintenance, and risk management standards in all areas of the Park

Human Resources & Training:

  • Exemplify WildPlay's culture within the local Park family by leading through example
  • Recruit, manage and develop a high performing team
  • Ensure training and certification processes, as well as oversight of trainee certification processes, meet the company standards
  • Match seasonal training schedules (in conjunction with Park Services HQ) to forecasted visitation
  • Provide leadership and facilitate growth opportunities for their team through coaching and mentoring
  • Learn and adhere to regulatory requirements and permit restrictions for the Park's geographic location (Public Safety, Worker Safety, Human Rights, Employment Standards, etc.)

Revenue, Finance & Administration:

  • Oversee finances and manage revenue, profit, accounting, and payroll to achieve budget targets
  • Perform necessary budgeting, reporting and banking functions per company procedures
  • Plan and implement local sales, marketing and business development initiatives to achieve revenue objectives
  • Champion the value of "sales through service" through direct mentorship, facilitation of team meetings focused on guest experience, case studies/debriefs (both positive and negative) and solutionoriented "sales" tactics
  • Attend Park Network meetings and conference calls, execute action items and communicate as appropriate with Park Supervisors and staff
  • Deliver daily/weekly/monthly reports as required and complete all administrative tasks in a timely fashion

Qualifications, Experience & Skill

Required:

  • 35 years previous management experience
  • 35 years experience with budgeting, payroll and sales reporting
  • Exceptional people management and training skills in a 25+ team member environment
  • Demonstrated experience as a "business builder", forming relationships with local business a

  • Parking Enforcement Officer

    7 days ago

    Victoria, British Columbia, Canada Indigo Park Canada Inc Full time

    We are currently seeking a positive and outgoing Parking Enforcement Officer to join our team in Victoria. The Parking Enforcement Officer's key responsibility is to ensure that guests are parking in compliance with the established guidelines. This position requires travel throughout the Victoria area.Responsibilities: Perform monitoring activities to ensure...

  • Parking Enforcement Officer

    7 days ago

    Victoria, British Columbia, Canada Indigo Park Canada Inc Full time

    We are currently seeking a positive and outgoing Parking Enforcement Officer to join our team in Victoria. The Parking Enforcement Officer's key responsibility is to ensure that guests are parking in compliance with the established guidelines. This position requires travel throughout the Victoria area.Responsibilities: Perform monitoring activities to ensure...

  • Senior Manager Regional Parks

    1 month ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Senior Manager Regional ParksPosition PurposeThis position is responsible for providing professional leadership and visionary direction in the operation of CRD Regional Parks. Major responsibilities include leading strategic and operational initiatives, and providing short and long range planning, strategies, leadership and expertise, to the operation,...

  • Senior Manager Regional Parks

    3 weeks ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Senior Manager Regional ParksPosition PurposeThis position is responsible for providing professional leadership and visionary direction in the operation of CRD Regional Parks. Major responsibilities include leading strategic and operational initiatives, and providing short and long range planning, strategies, leadership and expertise, to the operation,...

  • General Labourer

    7 days ago

    Victoria, British Columbia, Canada Victoria General Marine Full time

    Full time position at busy marina. Open to all applicants of all skill levels. Training provided. Variety of jobs and tasks. Construction background a plus.Salary: $18.00-$25.00 per hourExpected hours: 40 per weekBenefits: Casual dress Onsite parking Store discountFlexible Language Requirement: French not requiredSchedule: 8 hour shift Monday to FridayWork...

  • Parks Planner

    7 days ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Capital Regional DistrictParks PlannerReq ID: 875 Business Unit: Parks & Environmental Services Division: Regional ParksRegular/ Auxiliary: RegularPay Grade: CAN/05/02/J18 Rate of Pay: $ $55.19 per hour Hours of Work: 70 hours bi-weeklyPosting Date: May 30, 2024Closing Date: Application reviews to start June 12th but will remain open until filledSummaryThis...

  • Parks Planner

    4 weeks ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Capital Regional DistrictParks PlannerReq ID: 875 Business Unit: Parks & Environmental Services Division: Regional ParksRegular/ Auxiliary: RegularPay Grade: CAN/05/02/J18 Rate of Pay: $ $55.19 per hour Hours of Work: 70 hours bi-weeklyPosting Date: May 30, 2024Closing Date: Application reviews to start June 12th but will remain open until filledSummaryThis...

  • Parks Planner

    3 weeks ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Capital Regional DistrictParks PlannerReq ID: 875 Business Unit: Parks & Environmental Services Division: Regional ParksRegular/ Auxiliary: RegularPay Grade: CAN/05/02/J18 Rate of Pay: $ $55.19 per hour Hours of Work: 70 hours bi-weeklyPosting Date: May 30, 2024Closing Date: Application reviews to start June 12th but will remain open until filledSummaryThis...

  • Parks Planner

    7 days ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Capital Regional District Parks Planner Req ID:875Business Unit:Parks & Environmental ServicesDivision:Regional ParksRegular/ Auxiliary:RegularPay Grade:CAN/05/02/J18Rate of Pay:$ $55.19 per hourHours of Work:70 hours bi-weeklyPosting Date:May 30, 2024Closing Date:Application reviews to start June 12th but will remain open until filled Summary This position...

  • Parks Planner

    7 days ago

    Victoria, British Columbia, Canada CRD Full time

    Select how often (in days) to receive an alert: Business Unit: Parks & Environmental Services Division: Regional Parks Pay Grade: CAN/05/02/J18 Rate of Pay: $ $55.19 per hour Hours of Work: 70 hours bi-weekly Posting Date: May 30, 2024 Closing Date: Application reviews to start June 12th but will remain open til filled This position is responsible...

  • Guest Services Agent

    3 weeks ago

    Victoria, British Columbia, Canada WildPlay Full time

    Salary: $17/hourIf you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you WildPlay Victoria seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us Job PerksFree zip liningFull and part-time hours available and can change...

  • Guest Services Agent

    1 month ago

    Victoria, British Columbia, Canada WildPlay Full time

    Salary: $17/hourIf you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you WildPlay Victoria seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us Job PerksFree zip liningFull and part-time hours available and can change...

  • Discover Parks Ambassador

    7 days ago

    Victoria, British Columbia, Canada BC Parks Foundation Full time

    Position:Discover Parks Ambassador (Goldstream Salmon Run)Dates: October 4th to December 8th, 2023Schedule: Full-time seasonal, 35 hours/week. Schedule will be 5 consecutive days 9am - 4:30 pm with two days off.Job location:Working in Goldstream Provincial Park and Nature House (5 days/week)Purpose:To excite, engage and educate park visitorsPerformance:...

  • Park Facility Coordinator

    7 days ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Park Facility CoordinatorReq ID: 775 Business Unit: Parks & Environmental Services Division: Regional ParksRegular/ Auxiliary: RegularPay Grade: CAN/05/02/J17 Rate of Pay: $ $51.85 per hour Hours of Work: 70 hours bi-weeklyPosting Date: May 27, 2024 Closing Date: This position will remain open until filled SummaryThis position is responsible for leading park...

  • Park Facility Coordinator

    4 weeks ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Park Facility CoordinatorReq ID: 775 Business Unit: Parks & Environmental Services Division: Regional ParksRegular/ Auxiliary: RegularPay Grade: CAN/05/02/J17 Rate of Pay: $ $51.85 per hour Hours of Work: 70 hours bi-weeklyPosting Date: May 27, 2024 Closing Date: This position will remain open until filled SummaryThis position is responsible for leading park...

  • Park Facility Coordinator

    3 weeks ago

    Victoria, British Columbia, Canada Capital Regional District Full time

    Park Facility CoordinatorReq ID: 775 Business Unit: Parks & Environmental Services Division: Regional ParksRegular/ Auxiliary: RegularPay Grade: CAN/05/02/J17 Rate of Pay: $ $51.85 per hour Hours of Work: 70 hours bi-weeklyPosting Date: May 27, 2024 Closing Date: This position will remain open until filled SummaryThis position is responsible for leading park...

  • Park Facility Coordinator

    7 days ago

    Victoria, British Columbia, Canada CRD Full time $46 - $52

    Select how often (in days) to receive an alert: Business Unit: Parks & Environmental Services Division: Regional Parks Pay Grade: CAN/05/02/J17 Rate of Pay: $ $51.85 per hour Hours of Work: 70 hours bi-weekly Posting Date: May 3, 2024 Closing Date: This position will remain open until filled Summary This position is responsible for...

  • General Manager

    3 weeks ago

    Victoria, British Columbia, Canada Optima Living Full time

    Let us welcome you home to Parkwood Court in Victoria, BC Optima Living—founded in 2007—owns and operates innovative seniors' living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Our unique company culture is one where both residents and team members are family. Optima Living's North Star, Let us welcome you...

  • General Manager

    4 weeks ago

    Victoria, British Columbia, Canada Optima Living Full time

    Let us welcome you home to Parkwood Court in Victoria, BC Optima Living—founded in 2007—owns and operates innovative seniors' living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Our unique company culture is one where both residents and team members are family. Optima Living's North Star, Let us welcome you...

  • Custodian/maintenance Worker

    6 days ago

    Victoria, British Columbia, Canada City Centre Park Full time

    CustodianCity Centre Park is the number one multi-use entertainment location within the Westshore Area. Located in beautiful Langford, BC, we operate a Minigolf course, Langford Lanes 10-pin bowling alley, Westhills Ice Arena, Kids Playzone, Eagle Ridge Dry Floor Arena, Goudy field and the Starlight Stadium, home to Pacific FC professional soccer team as...