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System Technology Specialist
4 months ago
Company Description
Improving healthcare through innovative technology is at the core of Intelerad's work.
Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location.
We're focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.
Job Description Purpose**
Major accountabilities
Accountabilities
Act as the primary escalation point for Level 1 System Support team and drive customer communications and follow ups until resolution, by respecting set service level agreements.
Participate in software requirements and root cause reviews with engineering as well as design reviews with a particular mindset into the supportability of the software and also provide fixes and/or workarounds to issues found in the field
Stay up to date with current development of the product (bug fixes and new features) and situations occurring at client site (ISP)
Participate in the creation/update of Knowledge articles used by the Support Team to reduce escalations to L2
Be available for urgent escalations reported by the support team that can occur after your regular work schedule: On Call Rotation Availability (24/7)
Participate in any project deemed necessary by the organization
Employment Pre-requisites
Pre-requisite
Degree in computer science, engineering, or equivalent
5-7 years of experience in client facing roles focused on Technical Support in Medical Software Field
Linux OS administration expertise
Experience running queries in SQL - an asset
Networking troubleshooting expertise (Cloud Infrastructure)
Development experience with scripting languages (PHP, Perl, Python, etc )
Ability to read code in other high level languages
Qualifications Desired Competencies**
Competences
Highly motivated to excel and Committed to continual skills improvement
Team oriented with strong communication and interpersonal skills
Creative thinker and practical problem solver
Optional Skills:
- Professional software development
- Customer service or project management in a customer support environment
Additional Information
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities.
The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.
Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise ImagingIntelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US
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