Part-time Donut Server

2 weeks ago

Vancouver, British Columbia, Canada Lee's Donuts Full time

Vancouver's original mom and pop donut shop, Lee's Donuts served its first customers in the heart of Granville Island Public Market, in 1979.

Our mission is to create comfort, community and happiness through fresh classic donuts.

We are growing and hold steadfast to our core values of integrity, fun, teamwork, creativity, and inclusivity, which drive us to deliver exceptional experiences to all who walk through our doors.

As a Server at Lee's Donuts, you will play a crucial role in both providing top-notch customer service and adding artistic flair to our delicious donuts

Your responsibilities will include:

Server Responsibilities:

  • Exceptional Customer Service: Greeting and serving customers in a courteous, friendly, and professional manner.
  • Order Processing: Taking accurate customer orders and efficiently processing transactions using the Square POS register.
  • Donut Preparation: Assisting with displaying donuts on the showcase for sale, ensuring visual standards are met.
  • Upselling: Actively upselling additional menu items to enhance the customer experience.

Donut Decorating Responsibilities:

  • Creativity and Precision: Utilizing your artistic skills to decorate donuts to company standards with precision and creativity.
  • Quality Control: Ensuring that decorated donuts meet the company's visual and taste standards before they are served to customers.

General Responsibilities:

  • Restocking: Ensuring that supplies are restocked as needed to maintain a smooth workflow.
  • Cleanliness: Providing valuable assistance with cleaning duties to maintain a pristine environment in all areas of the store (inside/outside, front counter, kitchen, bathroom, etc)
  • Product Knowledge: Maintaining a solid knowledge of all donut products and quickly adapting to new decorating techniques and monthly flavours.

Requirements:

  • A strong commitment to delivering exceptional customer service.
  • Initiative and the ability to handle multiple tasks in a fastpaced setting.
  • A team player with a high level of energy and approachability.
  • A quick learner who can retain product details and adapt to new offerings.
  • Experience in handling credit card and debit transactions.
  • A positive attitude, excellent problemsolving skills, and a friendly demeanor.
  • Reliability, enthusiasm, and selfmotivation, with a willingness to learn.
  • Minimum of one year of customer service experience in a fastpaced environment.
Compensation - Base Salary: $17.40/hour + tips

Job Type:
Part-time

Pay:
$17.40-$20.00 per hour

Benefits:

  • Discounted or free food
  • Store discount

Flexible Language Requirement:

  • French not required

Supplemental pay types:

  • Tips

Application question(s):

  • Are you comfortable working in a fastpaced environment?
  • Do you have any experience with cash handling or operating a cash register?
  • Are you available to work flexible hours, including weekends and holidays? (i.e., Monday-Sunday, 7am9pm)
  • Do you have reliable transportation (i.e., driving a car)?

Experience:

  • Customer service: 1 year (preferred)

Licence/Certification:

  • PR, Citizenship, or workpermit (required)
  • Food Safety Certification (preferred)

Work Location:
In person

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