Customer Service Representative

2 weeks ago

Toronto, Ontario, Canada Lifemark Health Group Full time

Job Title:
Customer Service Representative

Location:
Lifemark Physiotherapy Dufferin & Castlefield- 2700 Dufferin Street- Toronto, Ontario- Employment Status: Permanent Full-Time- Schedule: Monday - Friday (08:00 & 11:00 start times)

  • Rate Compensation: $ $19.00/hourAre you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no further Be our
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Customer Service Representative at
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Lifemark Physiotherapy Dufferin & Castlefield clinic, a proud member of the
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Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with you, we want to hear from youAt Lifemark, we walk the talk of our company's
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Core Values:
"We have fun," We strive for simplicity," We trust each other to do the right thing," We go the extra kilometre," and "We belong here."

Why Lifemark?

Team Collaboration:
You'll have the opportunity to work alongside a multi-disciplinary team of clinicians who share your drive and passion

Competitive Compensation:

Enjoy a competitive compensation package with an excellent benefits program for permanent full-time employees

Retail Perks:

Take advantage of a 30% employee discount at Shoppers Drug Mart

Invest in Your Future:

Participate in our Employee Stock Purchase Plan

Wellness and Vacation:

We care about your well-being with paid wellness and vacation days for our full-time permanent employees
Refer-a-Friend: Our Employee Referral Bonus Program offers you a great opportunity to earn extra rewards

Leadership Development:

We provide pathways for leadership opportunities

Specialty Services:

Explore exciting specialty physiotherapy-based services, including pelvic health, vestibular, concussion, and cancer rehab

Stay Active:

Benefit from a GoodLife Fitness discount

Community Engagement:

As the National Partner of Special Olympics Canada, you can contribute to meaningful initiatives

Mentorship and Comfortable Environment:

Our work environment is both positive and comforting, with mentorship opportunities for personal and professional growth

Strong Digital Presence:

Join a nationally recognized brand with a powerful digital footprint

Qualifications & Core Competencies:

  • High School Diploma, G.E.D. or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • A high degree of organizational and multitasking skills in a busy and fastpaced work environment, preferably with 13 years of work experience in a private clinic setting.
  • Excellent English communication and interpersonal skills.
  • Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
  • Flexible and adaptable to change.

Key Functions and Responsibilities:

  • Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
  • Coordinate scheduling of patient appointments and maintain the patient's medical record.
  • Collect payment at the time of service.
  • Track coverage for all funding streams to ensure approval
  • Complete data entry and billing
  • Provide administrative support to the Care Coordinator Manager and Clinic Director.
  • Lifemark promotes equal employment opportunities for all job applicants, including those selfidentifying as members of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._
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