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Specialist, Risk and Controls

3 months ago

Calgary, Alberta, Canada Scotiabank Full time
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Healthcare & Professional Specialist - Calgary

As the Healthcare & Professional (HCP) Specialist, you will be part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers, healthcare and professional customers.

You will manage and grow a business banking portfolio by acquiring new healthcare and professional customer relationships, and retain/expand existing relationships, through:

Involvement in industry events and relationships with local Professionals
Professional Associations with a footprint in the local market
Asset, deposit and revenue growth
Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
Provide specialized healthcare and professional customers expertise and business/finance advice, increasing the business owner's ability to succeed in their business
Plan and complete relationship building activities that would create sales opportunities
Provide value to customers by developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets
Identify prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts, and participating in marketing/educational seminars
Proactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer
Assist and advise Scotiabank partners (Branch Managers, Small Business Advisors and Financial Advisors) with structuring marketing activities to close certain healthcare and professional deals with existing Branch customers
Negotiate compensation for financial products and services, as applicable and in accordance with Bank policies
Manage an assigned credit portfolio at an acceptable level of risk by working/consulting closely with the SPP Solutions Managers/ACE when processing deals
Authorize, renew, or decline customer requests within standard Bank policies and authorized limits, forwarding others as per established processes
Ensure all related documentation is properly maintained and thoroughly completed, and accounts adhere to the conditions of authorization
Identify and resolve deviations from the conditions of authorization, and deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss
Participate in team meetings, skill-building sessions and one-on-one coaching sessions
Adhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and immediately report any unusual occurrences or fraudulent activity
Comply with regulatory activities and guidelines including Privacy, Anti- Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursue effective and efficient operations of your respective area, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Champion a high performance environment and contributes to an inclusive work environment
Post-secondary education in accounting, finance, business law, and economics, or equivalent work experience
Proven expertise in the healthcare and professional segment within designated marketplace

Expert knowledge of the features and benefits of Small Business products and services, selling approach, selling tools and calculators, as well as related internal software and technology platforms for Small Business including ACE and GRM, Sales Builder, Intralink, etc.

Thorough knowledge of applicable risk management policies and processes, and legal and security documentation for small business products
Experience with interviewing, solicitation, marketing and business development techniques
Thorough knowledge of applicable branch procedures, processes and workflows, small business legal structures, life cycles and owner characteristic, and business financial statements within the healthcare and professional segments
Wealth Management, Commercial Banking, MD Financial, Enterprise Solutions, etc.)
Knowledge of economic conditions and political events affecting businesses, especially in the professional and healthcare segment
The ability to build and maintain key relationships, influence and persuade others, tactical planning, implementation and organization skills

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.