Business Systems Analyst Iii

2 weeks ago

London, Ontario, Canada TD Bank Full time
401241BR

Technology Solutions

London, ON

March 9, 2023

Company Overview

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

This role will be within Business Shared Services Technology Solutions Team (BSS TS) within the larger Platforms and Technology (P&T) Group.

BSS TS supports the North American Contact Center business by leading technology implementations, supporting/owning Contact Center Applications and infrastructure. We are the face of technology for the North American Contact Center however partner closely with other technology groups.


North American Contact Center is comprised of more than 6,500 employees to provide full service banking on both sides of the border by telephone.

Together, we provide customers with a comprehensive range of financial products and services under our Everyday banking, Borrowing, Investing and Protecting pillars supporting TD Canada Trust, TD Wealth Direct Investing, TD Insurance Client Service Centers and TD Bank, America's Most Convenient Bank.


As part of the Customer Platforms within P&T BSS TS provides our customers and colleagues with seamless, personalized and market leading experiences.

We do this by making customer-centric decisions; innovating and collaborating; simplifying our solutions and processes; and delivering with speed and efficiency.


  • Plan + Elicit + Analyze + Document + Communicate +Manage system requirements;
  • Assess client needs and recommend the right technology; and
  • Offer operational and processrelated analysis and support.
There's room to grow in all of it.

Job Description:

About This Role


We are looking for someone to provide support and produce detailed system requirements and technical and functional specifications that align with standards and frameworks.

You will work in close partnership with our ambitious business and technology partners, project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here's some of what you may be asked to perform:

  • Act as TAO delegate to monitor and request enhancements to Commercial Off the Shelf Applications with various vendors.
  • Track impact of vendor incidents and or upcoming maintenance changes.
  • Act as the liaison between the vendor technology teams and internal TD teams (Business and Technology)
  • Work with technology partners (e.g. Solution Designers and Architects) to research and analyze current state system capabilities and define technology solutions options and recommendations.
  • Define, document and translate business requirements into detailed functional specifications, taking into account nonfunctional requirements.
  • Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
  • Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
  • Participate in quality management reviews, including designs, prototypes and other requirements work products.
  • Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
  • Provide operational and processrelated analysis and support.
  • Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
  • Work with vendors to support business case development (consistent with technology requirements and guidelines) including benefits identification, RFI/RFP and service level agreements
  • Coach new or less experienced colleagues and serve as a reference point throughout requirements management life cycle.

Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have:

  • Undergraduate Degree or Technical Certificate.
  • 35 years relevant experience.
  • Background and knowledge of Commercial off the Shelf software solutions.
  • Background with TSYS, Knowledge Management, Coaching Systems or Training Systems an asset.
  • Sound to advanced knowledge of system analysis process and techniques, as wel

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