Front End Pharmacy Assistant

2 weeks ago

Mississauga, Ontario, Canada Cigna Full time

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.


Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant that provides meaningful support at the right time to our members for better health and peace of mind.

Do you want to work with a great team & improve patient lives every single day?

Do you want to make a difference and improve patient health outcomes every day?


In this role, you will be on a team of like-minded, energetic, and motivated people primarily responsible for managing patient profiles and processing prescriptions.

That includes a data entry component where you will be creating and maintaining accurate patient medication profiles, entering new prescriptions, and liaising with patients to ensure their medication needs are being met.

It also includes a reimbursement component where you will be processing and adjudicating prescriptions, and solving any related issues.

In addition to helping Canadian's live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values:
integrity, mutual respect, collaboration and passion for healthcare.

ESSENTIAL FUNCTIONS
Gather information to create and maintain patient medication profiles

Accurately enter prescription related information into the pharmacy software

Manage updates to patient medication profiles in the pharmacy software

Investigate and solve data entry related escalations

Accurately process and adjudicate prescriptions through Kroll

Problem solve adjudication related issues

Collaborate with other pharmacy team members to adjust and review drug scheduling to ensure timing of medication dispensing support continuation of therapies

Provide exceptional customer service over the phone and through other communication channels

Address billing and invoicing issues in a timely manner

Support inventory control and management

Escalate complex situations as necessary

QUALIFICATIONS
1 year of pharmacy-related experience in a Kroll-pharmacy based setting

Working knowledge of processing and adjudicating prescriptions

Proficient in Kroll software

Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)

CRM experience is preferable but not required

Attention to detail

Knowledge of pharmaceutical math

Excellent written, verbal and oral communication skills,

Team player with the ability to work independently

Strong work ethic and positive attitude is a must

Strong interpersonal skills with ability to work independently with mínimal supervision

Flexible to situations and adaptable to change

Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines

Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly

Results-oriented paying attention to detail

Ability to multi-task

Internal Application Deadline - March 17, 2023

Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company

Cigna Corporation (NYSE:
CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve.

Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment.

We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually.

Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.


We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace.

By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.


We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

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