IT Intern

Company Description
Sika Canada, a subsidiary of the Sika Group, is a leader in the development and manufacture of specialty chemicals.

In the field of construction, the company operates in markets such as concrete repair, maintenance, and protection, building finishing, shotcrete, tunnelling & mining, roofing, concrete admixtures, and flooring.

It also serves the manufacturing industry (automotive, transportation equipment, etc.) with bonding and sealing, assembly and damping solutions specifically developed for these markets.

Sika Canada has operations in Quebec, Ontario, Alberta, and British Columbia and employs more than 650 people in Canada. The company is ISO certified and a member of the Canada Green Building Council (CaGBC).

Are you an active IT student who is looking to gain experience through a work-term opportunity with full-time hours? If so, you are exactly the person we are looking for

• HP Hardware (desktops, laptops and tablets)
• Salesforce "Cases" ticketing system

DSM system imaging

• MEM or SCCM
• VMware server and client virtualization
• Cisco & Extreme hardware (switches, wireless AP's)
• Ring Central Cloud Telephone
• IOS mobile device deployment within the business
• Office 365 & MS Teams
• Windows 10
• Network Printers
• Active Directory & Azure

If this work-term opportunity is of interest, we want to hear from you.

Main Tasks:

• Function as a direct interface between the IT Department and the user community. Answer calls; troubleshoot issues, followup with users as necessary.
• Provide training and direction to employees in order to maximize the use of technology investments.
• Configure, install and maintain new computer systems along with various software packages.
• Analyze and diagnose issues related to hardware, software, Cloud Telephony (Ring Central), iPhones and the local and wide area networks.
• Troubleshoot failures and perform minor repairs to desktop/laptop computers and printers to restore their functionality. For more serious problems, coordinate with outside vendors to perform the repairs.
• Perform preventative maintenance on all company PC's and peripherals such as installing the latest software updates, latest software drivers, and endpoint protection solutions.
• Ensure adherence to company standards and departmental guidelines for hardware and software according to the IT policy and procedures.
• Maintain the inventory of PC's, peripherals, and software licenses.
• Monitor the daily backups of business data.
• Maintain a clean, organized and orderly server datacenter and IT stockroom.
• Assist the IT Manager with various project related tasks.
• Register all users request and incidents in the Salesforce ticketing system.
• Perform other related tasks as requested.

Qualifications Minimum requirement**- Has obtained or is currently in the process of completing a diploma in the area of IT Technical Support.

• Knowledge or experience with Windows 10, Office 365; VMware and Windows Server 2012/201
• Knowledge of personal computers and peripherals in a networked environment.
• Excellent oral and written communication skills. (French and English).
• Excellent interpersonal skills.
• Must be customer service oriented and work well in a team environment.
• Strong organizational skills; must be comfortable handling multiple tasks simultaneously.
• Ability to solve problems and explain solutions to endusers.
• Ability to unbox and lift monitors and computers.
• Team Spirit with a positive attitude.

Additional Information

• Join the family of Sika AG, with over 33,500 employees and companies set up in over 100 countries, which provide ample of opportunities to grow.
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the
  "Sika Spirit".
• For such a large company, we have a surprisingly flat hierarchy with direct decisionmaking processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply.

As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

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