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Desktop Support Technician Ii
1 week ago
- Documents, maintains, upgrades or replaces hardware and software systems
- Identifies, analyzes and repairs product failures, orders and replaces parts as needed
- Onsite software support
- Repair of highend printers and multifunction devices
- Hardware repair and software restoration at server component level
- Network device replacement/configuration
- Basic network troubleshooting
- Experience with inventory management, incident response, and reporting
- Experience with IT support in an airport environment or Transportation industry an asset
- Deploy equipment (including: computers, displays, keyboards, printers, handheld scanners, and other peripheral devices)
- Deliver paper / ribbons / toner and reload if required, responding to print and AV incidents;
- Perform preventive maintenance of client's assets (including: inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)
- Good communication (Written/ Verbal), Technical knowhow for L2 troubleshooting and Coordination
Experience:
- Excellent communication skills, 3 years technical experience and CompTIA A+ certification is preferred.
- Windows OS & Application Support, Dell Laptop/Desktop imaging and hardware experience
- Provide general IMAC services for client's assets Expectations:
- Overtime may be required.
- 5+ years with COMPTIA+ preferred
Salary:
$30.00 per hour
Schedule:
- Monday to Friday
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