Technical Analyst

2 weeks ago

Canada Zoetis Spain SL Full time
Regional Diagnostic Technical Specialist page is loaded Regional Diagnostic Technical Specialist

Apply locations US TX Remote time type Full time posted on Posted 30+ Days Ago job requisition id JR The Regional Diagnostic Technical Specialist will be responsible for providing support for their fellow DTS colleagues and mutual customers within their Region.

Such as, Reference lab onboardings, Major Account initiatives, installations, and other quarterly initiatives.

The Regional DTS will provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned region.

They will assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products.

The Regional DTS will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products for those customers in which they're assigned to assist.

Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.

Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.

Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.

Provides post sale product installation and validation, applications and operations training.

Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.

Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.

Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.

Technical Skills and Requirements
Basic computer skills (ie. Microsoft Office, Excel, Adobe)
Basic knowledge of animal disease states preferred.

Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.

Typically works standard business hours, Monday through Friday.
May be required to travel on a Sunday to be at a customer location Monday morning.
Bilingual, Spanish or French is a plus

Full timeRegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability.

Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.

1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.
Diagnostic Technical Specialist
locations US TX Remote time type Full time posted on Posted 23 Days Ago #J-18808-Ljbffr

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