Claim Support Specialist

1 week ago


Toronto, Ontario, Canada Chubb INA Holdings Inc. Full time
Job Requirements

T he Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.

Major Responsibilities:


Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.

Assigning files based on severity and maintaining an assignment log.

Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.

Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
Assist with the auto theft salvage process.
Acting as liaison and first point of contact for auditors.

Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb's best practices.

Manually entering and verifying banking information received from insureds and claimants.
Review current processes for control/optimization opportunities.
Other tasks as assigned.

Work Experience

Completion of post-secondary university or college program and/or equivalent experience required.
Strong written and verbal communication skills; Bilingualism an asset
Exceptional customer service and interpersonal skills.
Proven ability to take initiative in solving problems independently.
Excellent organizational and time management skills with the ability to follow-up independently.
Ability to respond as a team player, in a multi-task environment.
Must possess an aptitude for technical, detail-oriented work.
Ability to work effectively under pressure.

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