Junior Technical Support Specialist
1 week ago
We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.We are dedicated to recognizing our employees by offering:
- Great Pay including shift allowance, where applicable
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
- Acting as first point of contact for all desktop & laptop users, including troubleshooting issues & escalating to a senior level resource when applicable
- Installing, configuring, & upgrading operating systems & software
- Installing, assembling, & configuring computers, monitors, network infrastructure, & peripherals such as printers, scanners, & related hardware
- Provide training to staff on the use of standard business & administrative software
- Ensure all IT Service Desk tickets are properly logged, routed, escalated, & closed in accordance with predetermined service levels & incident management processes
- Properly track corporate assets by ensuring documentation is complete & signed, that all new equipment is tagged & ensuring that HR & IT systems of record are complete and up to date
- 12 years of experience working in Desktop/Help Desk/Technical Support, with exposure to a variety of software & hardware technologies an asset
- Postsecondary program in computer science or related discipline
- Professional Information Technology designation is an asset (A+, MCP)
- Good knowledge & exposure to a variety of hardware & software
- Experience working with remote management software
- Background checks including criminal checks and employment references will be requested.
East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
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