Service Advisor

7 days ago

St Albert, Alberta, Canada St. Albert Dodge Full time

St. Albert Dodge is one of the region's best dealerships, serving the St. Albert and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers


A Service Advisor is the retail facility's first point of contact with customers and is well versed in customer service, product offerings, inventory needs, and technician scheduling.

The position requires you to advise and consult customers on vehicle service needs and to have expertise in building customer confidence in their vehicle and the dealership.

The job encompasses the proper satisfaction of customer and vehicle related concerns, meeting predetermined service objectives, and the thorough and accurate performance of designated administrative activities.


Job Duties:

  • Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
  • Oversee flow of service drive lane ensuring that customers receive prompt, courteous, and effective service.
  • Provide concierge support for all owner inquiries, whether over the phone or in person, to assure the customers' requests are handled.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
  • Sell the proper repairs and/or services responsive to the customer's perceived needs.
  • Properly and thoroughly write repair orders for the categories of work designated by management.
  • Separate and distribute repair order copies according to department policy.
  • Maintain and update all open repair orders daily.
  • Provide additional vehicle problem/complaint information to the technicians as requested.
  • Maintain communication with technician staff regarding job status changes.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently.
  • Remain continuously updated on the shop's workload to determine the type of work the technicians can quickly accommodate.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Must follow all company safety policies and procedures.
  • Other duties as required.
  • 13 years relevant service experience
  • Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
  • Excellent listening skills.
  • Ability to problem solve and high attention to detail.
  • Loves a fast pace environment.
  • Computer skills and understanding of technology.
  • Experience with CDK software.

Why Work for Us:

  • Positive culture and fun atmosphere
  • Medical, Dental and Group Insurance Plan
  • Team Pricing on Vehicles, Parts and Service
  • Competitive Compensation
  • Strong Advancement and Career Development Opportunities
  • Culture of Coaching and Mentoring
Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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