![Immigrate](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
2 weeks ago
Our Company
Our goal is to help make Canadian immigration a one click process for all of our clients. Immigrate uses an online web portal to perform all aspects of the Canadian immigration process.
Our headquarters is in Saskatoon, Saskatchewan and we're a fast growing company that has been doubling in size and revenue since 2018.
Immigrate might be right for you if you are interested in working with a dynamic team of people from all over the world.
Customer Success Specialist
Position:
Full time Permanent
In this role, you will provide exceptional service to customers and Business Partners.
Key responsibilities:
- Manage, identify and assess customer or Business Partner needs
- Take complaints and assist in providing appropriate solutions or alternatives in a timely manner
- Follow up to ensure appropriate resolution
- Direct inquiries to the appropriate person/department if needed
- Monitor social media interactions, replying to comments/inquiries and reporting to the Marketing team regarding improvements and achievments
- Manage daytoday meeting scheduling
- Provide weekly team stats to Management
- Evaluate the eligibility of potential Business Partners
- Onboard new Customers, Business Partners and provide technical support
This job is for you if you:
- Have 3+ years experience in Customer Service
- Have 1+ years experience in Sales or Business Development
- Have experience working with brand image and promoting value through customer experience
- Have a sound knowledge of Zoho CRM, G-Suite, various social media platforms, websites and web portals
- Have exceptional attention to detail, a good attitude and a willingness to learn
- Have excellent oral and written communication
- Have exemplary interpersonal skills and demonstrated leadership experience
- Are highly flexible and organized
- Have the ability to multitask, prioritize and mange time effectively
- Are selfmotivated, persistent and able to work independently
- Thrive in a startup environment where all teams are agile and ongoing reprioritization is required
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