![Optovia](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Associate
1 week ago
Functional ServiceNow Legal Service Delivery (LSD) Specialist
Languages:
- English (Mandatory)
- French (Nice to have)
Founded in 2018, Optovia has rapidly become a key player in the PPM and ServiceNow sector, renowned for its client-focused approach and innovative capabilities.
Joining Optovia as a Functional ServiceNow Legal Service Delivery (LSD) Specialist, you will have a pivotal role in optimizing and overseeing our ServiceNow LSD platform.
You will be tasked with ensuring the smooth and efficient running of our legal operations through leveraging ServiceNow's capabilities.
This role demands a blend of legal process expertise, technical acumen, and robust analytical skills.
Main Responsibilities:
- Customize and configure the ServiceNow LSD platform to suit the legal department's specific requirements.
- Develop and maintain workflows, forms, and templates to enhance legal processes.
Integration and Data Management:
- Collaborate with IT and integration teams to ensure smooth integration of ServiceNow with other enterprise systems.
- Manage and analyze data within the LSD platform to derive actionable insights.
Training and Support:
- Create and deliver training programs and user guides for legal staff.
- Offer continuous support and troubleshooting for system users.
Compliance and Risk Management:
- Ensure that the LSD platform aligns with all regulatory compliance requirements.
- Identify and mitigate potential risks associated with legal operations.
- Monitor system performance and user feedback to pinpoint areas for enhancement.
Requirements:
- Bachelor's degree in Information Technology, Business Administration, Legal Studies, or related field.
- Experience with the ServiceNow platform, particularly with Legal Service Delivery (LSD) modules.
- Solid grasp of legal processes and workflows.
- Proficiency in data management and analytics.
- Prior experience in a legal operations role.
- ServiceNow certification.
- Experience with regulatory compliance and risk management in a legal context.
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