Systems Analyst

2 weeks ago

Ottawa, Ontario, Canada Brockville General Hospital Full time

Position(s): Systems Analyst - Application Focus**
Competition #: **
Status: Permanent Full Time**
Department: IMIT**
Union Association: Non-Union**
Hours:Days**
Position Summary:
Requirements:

Education/Experience:

  • College diploma or university degree in the field of business administration, computer science, accounting, or management information systems and
  • A minimum of three years of experience in relevant field.
  • Demonstrated excellent customer service skills, exceptional written and oral communication skills.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Exceptional interpersonal skills, with a focus on relationshipbuilding, listening and questioning skills.
  • Strong documentation skills.
  • Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Demonstrated project leadership skills, on a multidisciplinary team, problem solving and analytical skills.
  • Experience with HRIS, payroll, scheduling, finance, policy software considered an asset.
  • Experience in the healthcare sector preferred.

Knowledge, Skills and Abilities:

  • Work requires demonstrated post graduate experience in setup service and repair of software, devices in a hospital or large institutional setting.
  • Demonstrated experience and ability in working both independently and as a member of a team.
  • Experience in medium to large dynamic complex organizational supported hardware, software, and operating systems to include configuration and connectivity specifically in a MS-Windows and Citrix Server environment.
  • Ability to investigate and analyze information and to draw conclusions.
  • Ability to plan, implement, test, and troubleshoot system software.
  • Ability to develop systems solutions for operational problems.
  • Knowledge of computer flow charts and of programming logic and codes.
  • Ability to determine computer problems and to coordinate hardware and/or software solutions.
  • Ability to write technical instructions in the use of programs and/or program modifications.
  • Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
  • Experience in supporting a Healthcare Information Systems, HRIS, Scheduling, Learning Management, policy management software an asset.
  • Ability to learn and support new hardware, software, and operating systems.
  • Experience in project and change management.

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