Care Coordinator

1 week ago

Red Deer, Alberta, Canada CBI Health Full time

CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do.

Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us:
heart, respect, reliability, teamwork and innovation.

Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country.

Join CBI Health and find where your better begins._

About this opportunity - Care Coordinator, Temporary Maternity Leave Position. Monday - Friday 8:30 - 16:30


As a Care Coordinator within our Red Deer office your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans.

You'll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers.

Frequently problem-solving, you'll be the central point of contact for patients and families, care providers and referral sources.

Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.


Take an inside look at what you'll do each day

  • Use scheduling software effectively to fulfill patients' care plans
  • Provide field staff with accurate schedules on a weekly basis
  • Ensure care providers are scheduled effectively and efficiently
  • Communicate effectively with care providers to ensure schedules are carried out
  • Communicate with patients and families when schedule challenges arise, and problemsolve effectively
  • Maintain continuity of care whenever possible
  • Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
  • Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
  • Actively pursue positive relationships with care providers and patients
  • Follow up appropriately on missed visits
  • Liaise with Care Supervisors to share patient and care provider feedback
  • Resolve or escalate, as required, client concerns/issues
  • Ensure dated notes are timely and clear, and contain appropriate and required information
  • Ensure accurate, timely documentation and/or phone calls, both external and internal
  • Prepare daily performance and tracking reports in a timely manner
  • Enter all critical and relevant information into the system for appropriate followup and documentation
  • Escalate appropriate concerns or risks for review and/or followup.

What you need to be successful

  • Have customer service experience
  • Have computer skills
  • Demonstrate excellent telephone etiquette
  • Be able to remain calm in stressful situations
  • Be able to empathize with the complexity and difficulty of each client or field staff situation
  • Be a detailoriented, adaptable and customerfocused team player

What CBI Health offers you

  • Depending on job idea is choose a few, not all, and add/edit/delete depending on opportunity
  • Continuous learning and skills development, including management opportunities
  • Excellent administrative support, so you can focus on your patients
  • Flexible hours, which allow worklife balance and focus on quality of life

About Us
For millions of Canadians, CBI Health is where better begins.

We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals.

With 250+ locations and supporting more than 800 communities, people are at the heart of what we do.

Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better.

Learn more at


CBI Health is proud to be recognized by Deloitte as one of
Canada's Best Managed Companies for the 15th year in a row.

A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

  • Resident Care Manager

    7 days ago

    Red Deer, Alberta, Canada Covenant Care Full time

    Resident Care Manager - LTC Villa Marie Red Deer Perm FT FTE 1.0About the Organization:Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to "continue the healing ministry of Jesus by...

  • Receptionist

    7 days ago

    Red Deer, Alberta, Canada Connecting Care Full time

    We want you to join our team A place you can hang your hat and call home. We value the power of diversity, inclusion, individuality, dignity, knowledge, and hospitality. Our mission is to build and operate person-directed communities by providing care and hospitality for seniors.The Opportunity:Your output matters to the Community Your attitude will...

  • Branch Care Coordinator

    1 week ago

    Red Deer, Alberta, Canada Respiratory Homecare Solutions Canada Full time

    Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their...

  • Branch Care Coordinator

    1 week ago

    Red Deer, Alberta, Canada Air Liquide Full time

    Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their...

  • Maintenance (Pwlrd)

    7 days ago

    Red Deer, Alberta, Canada Connecting Care Full time

    We want you to join our team A place you can hang your hat and call home. We value the power of diversity and inclusion Connecting Care is a merging of service groups into one cohesive company. We provide care, hospitality, and operational services in seniors' residences, as well as develop seniors' communities.We are currently searching for a Maintenance...

  • Director of Care

    1 week ago

    Red Deer, Alberta, Canada Optima Living Full time

    Let us welcome you home to Inglewood in Red Deer, ABOptima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.Our Vision: For every person to feel at home.This is truly supported by our credo. "Let us welcome...

  • Housekeeping (Pwlrd)

    7 days ago

    Red Deer, Alberta, Canada Connecting Care Full time

    We want you to join our team A place you can hang your hat and call home. We value the power of diversity, inclusion, individuality, dignity, knowledge, and hospitality. Our mission is to build and operate person-directed communities by providing care and hospitality for seniors.The Opportunity:The Housekeeping role will be serving the community in POINTS...

  • Housekeeper

    7 days ago

    Red Deer, Alberta, Canada Connecting Care Full time

    We want you to join our team A place you can hang your hat and call home. We value the power of diversity, inclusion, individuality, dignity, knowledge, and hospitality. Our mission is to build and operate person-directed communities by providing care and hospitality for seniors.The Opportunity:The Housekeeping role will be serving the town of Red Deer,...

  • Client Care Coordinator

    1 week ago

    Red Deer, Alberta, Canada Living Sounds Full time

    About usLiving Sounds is a leader in the Alberta hearing industry. We are a passionate team of dedicated professionals who guide and educate our clients on their journey to better hearing with respect, honesty and confidence. We are in the business of changing lives.This position will start as a three (3) month temporary position, with the chance of...

  • Community Relations Coordinator

    7 days ago

    Red Deer, Alberta, Canada Aspire Special Needs Resource Centre Full time

    Aspire Special Needs Resource Centre is growing and offers employees specialized training, opportunities to work with a diverse team, and a culture of growth and development.Aspire is a charitable organization providing hope to children with special needs, the families who love them and the communities that care for them and is known for our expertise and...

  • Program Coordinator

    1 week ago

    Red Deer, Alberta, Canada Ronald McDonald House Charities Alberta Full time

    Program CoordinatorRonald McDonald House Charities AlbertaRonald McDonald House Charities Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children. Seventy per cent of Canadian families live in an area without a children's hospital. This means that when a child is seriously ill or injured,...

  • Canadian Language Benchmark Assessor

    7 days ago

    Red Deer, Alberta, Canada Care For Newcomers Full time

    CANADIAN LANGUAGE BENCHMARK ASSESSORRED DEER, AB, CANADAPART-TIME, CASUAL JUNE 19, 2023 TO MARCH 29, 2024, EXTENDABLEDo you have experience as a language assessor?Are you an organized, responsible individual who loves to give back to the community? That is what Care for Newcomers is all about, and we just happen to have an exciting opportunity for youWe're...

  • Service Coordinator/dispatcher

    7 days ago

    Red Deer, Alberta, Canada Prime Boiler Services Full time

    What you will be doing in the role:Coordinate service calls from customers Handle resource required calls from remote branches and other departments Coordinate service technicians as per workload, obtain resources from Calgary, Nisku and GP as required Prioritize and coordinate Red Deer shop and all field service work Process and file daily paperwork Use...

  • Community Support Worker

    7 days ago

    Red Deer, Alberta, Canada Bridge to Care Full time

    Bridge to Care Inc is a Faith-based Not for Profit Healthcare Organization that provides childcare services to families who have children/young adults with autism.You will work collaboratively with the parents and Program Coordinator to develop and implement strategies to help the clients overcome significant social, cognitive and behavioural challenges. You...

  • Health Service Coordinator

    1 week ago

    Red Deer, Alberta, Canada Catholic Social Services Full time

    _Catholic Social Service is currently recruiting for a Part Time (20 hrs/week) Healthcare Coordinator in Red Deer._Job Summary:The Health services Coordinator will engage in program duties as well as deliver health education programs and provide consultative services regarding issues relevant to the delivery of our services. There will also be focus to...

  • Volunteer Coordinator

    7 days ago

    Red Deer, Alberta, Canada Alberta Health Services Full time

    Your Opportunity:You're a caring, respectful, and organized leader who can help ensure that our volunteers have meaningful ways to contribute that also support Alberta Health Services' (AHS) priorities, vision, and mission. They might visit with socially isolated patients, help patients and families navigate their way to specific departments for appointments...

  • Heavy Equipment Technician Lead

    7 days ago

    Red Deer, Alberta, Canada Care Industries Ltd. Full time

    _CARE Industries is a Canadian owned and operated company committed to achieving industry leadership through the design and manufacturing of superior Drilling, Well Servicing, Commercial, Structural, and Agricultural equipment and products including but not limited to: Complete Drilling Rig Packages, Service Rig Packages, Concrete Batch Plants, Structural...

  • Project Coordinator

    7 days ago

    Red Deer, Alberta, Canada Chandos Full time

    Job DescriptionThe Project Coordinator is responsible for organizing, administering, and controlling project activities under the direction and supervision of a Project Manager. The Project Coordinator will work closely with the Project Manager and Superintendent to oversee and manage their assigned projects.Responsible for coordinating project...

  • Project Coordinator

    1 week ago

    Red Deer, Alberta, Canada Secure Energy Services Inc. Full time

    We value people. We offer competitive wages.We also provide benefits on day 1 for you and your family. We know how important this is to families, and we want to be there for you. We value your time. We want you to feel fulfilled both at work and at home. We often offer innovative shifts to achieve this, along with experience-based vacation time to...

  • Family Services Coordinator

    1 week ago

    Red Deer, Alberta, Canada Ronald McDonald House Charities Alberta Full time

    Part-Time Family Services CoordinatorRonald McDonald House Charities AlbertaRonald McDonald House Charities Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children. RMHC Alberta is currently looking for a Part-Time Family Services Coordinator to support RMHC Alberta families and work...