Customer Service Associate

1 week ago


Toronto, Ontario, Canada Andrews Full time

Are you passionate, personable, and experienced in delivering a seamless customer experience in Women's Luxury Fashion? Are you a dedicated follower of the latest seasonal and timeless trends? Are you often described as bright, bubbly and energetic? If so, you might be a fit as an Andrews Customer Service Associate, and we'd love to connect with you.


Nature of Role

Customer Service

  • Representing the Andrews brand, deliver exceptional service through a natural desire to connect with clients providing detail orientated service by enquiring, anticipating, and meeting customer needs and expectations. Aims to deliver the Andrews transformational shopping experience.
  • Firm believer in personal development, continuously updates knowledge of the latest fashion trends, Andrew's brand, Andrew's vendors to maintain relevance in the industry and provide the best service to our clients
  • Organised and motivated high performer that is driven to achieve personal performance targets

Business Operations

  • A team player that supports the broader team by actively contributing to instore and companywide events, promotions, and initiatives.
  • A team player that supports the organization by assisting with daily tasks in the store and ensuring selfcompliance with company policies and processes, including but not exclusive to:
  • Receiving and unpacking newly received merchandise and ensuring all product is floor-ready (sized, steamed, security-tagged, etc.)
  • Preparing and shipping customer orders following quality packing and shipping standards
  • Accurately completing incoming and outgoing transfers, maintaining the integrity of the store's overall inventory
  • Utilizing inventory management systems to maintain the integrity of the store's overall inventory
  • Providing support to the store, including tasks such as but not limited to the presentation of store, markdowns, reticketing, replenishment
  • Providing salesfloor assistance as required
  • Providing daily task support to Management as required
  • Demonstrate excellent communication skills with instore team members as well as with team members in the organization
  • Is comfortable with crossfunctional collaboration, whether it is working with the instore team or across the organization with the back office and digital teams.

Competencies, Technical Skills, and Knowledge:

  • Knowledge of Clienteling and luxury retail customer service skills and techniques
  • Experienced in a luxury retail sales environment
  • Inventory management
  • Microsoft 365 Suite: Outlook, Teams, and SharePoint
  • Performance and metricdriven highachiever

Salary:
$17.50-$22.00 per hour

Benefits:

  • Paid time off
  • Store discount

Day range:

  • Monday to Friday
  • Weekends as needed

Flexible Language Requirement:

  • French not required

Shift:

  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift

Work setting:

  • Apparel store

Ability to commute/relocate:

  • Toronto, ON M2K 1E6: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is your level of proficiency in English? (e.g. Native or bilingual, professional, conversational)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 2 years (required)
  • Luxury Apparel and Fashion: 2 years (preferred)

Work Location:
In person

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