Onsite Service Technician

1 week ago


Ottawa, Ontario, Canada Xerox Full time
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  • City
  • Ottawa
  • State/Province
  • Ontario
  • Country
  • Canada
  • Department
  • Technical Customer Services
  • Date
  • Friday, April 14, 2023
  • Working time
  • Fulltime
  • Ref# Job Level
  • Individual Contributor
  • Job Type
  • Experienced
  • Job Field
  • Technical Customer Services
  • Seniority Level
  • Entry Level
    Description & Requirements:
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About Xerox Holdings Corporation-We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers.

Primary Responsibilities:

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
  • Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment
  • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
  • Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices

Skills and Qualifications:

-
Senior Electro-mechanical experience
including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran**.
-
Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
-
Valid driver's license, appropriate insurance
coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
-
This is an extremely active position that requires the ability to lift 50 pounds
, walking, standing, squatting, bending, and driving for over 50% of the workday**. Safety is our top priority especially around electrical components.

Useful certifications for this role:

Here's

what success looks like in the first

60 days:

  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
  • Comprehensive understanding of our company and customer service culture
Clear expectations in reference of call load, territory alignment and client satisfaction

  • Thorough knowledge base of the equipment and inventory needs to support your territory
  • Actively and correctly completing service calls independently.

Additional Benefits:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
  • Paid time off, plus holidays and personal days
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