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Players' Lounge Server
2 weeks ago
JOB SUMMARY:
RESPONSIBILTIES:
Guest Engagement
- Greet and welcome guests with a warm and friendly demeanor.
- Foster a positive and inviting atmosphere, ensuring guests feel comfortable and valued
- Anticipate and respond to guest needs promptly and courteously.
- Provide exemplary service by delivering orders accurately and efficiently.
- Demonstrate a thorough knowledge of the menu, including food and beverage offerings, to guide guests through their selections.
Feedback and Continuous Improvement
- Actively seek and welcome feedback from guests, understanding that constructive criticism is essential for personal and professional growth.
- Collaborate with colleagues and management to implement feedback and continuously enhance service quality.
- Proactively identify opportunities for improvement and contribute to the overall success of the team.
- Work collaboratively with kitchen staff, bartenders, and other team members to ensure smooth coordination of service.
- Communicate effectively with colleagues to maintain a positive and efficient work environment
QUALIFICATIONS:
- Minimum of 5 years of experience as a server in a fastpaced upscale dining establishment
- Exceptional interpersonal skills with a genuine passion for hospitality.
- Strong knowledge of food and wine, including pairings and service techniques.
- Ability to handle highpressure situations with grace and professionalism.
- Excellent communication and active listening skills.
- Willingness to learn and adapt in a dynamic work environment.
- Open to receiving and implementing feedback for continuous improvement.
- Must be able to lift a minimum of 30 lbs.
- Must be able to stand for long periods of time in a fastpaced environment.
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