Support Worker

6 days ago

Thunder Bay, Ontario, Canada Legal Aid Ontario Full time

Company Bio
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.


If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.


Primary function
The primary function of the job is to perform a variety of customer-focused administrative duties.

Home Location:
Thunder Bay District Office

Secondary/tertiary locations:
Not applicable

Reporting to:
Manager, District Operations

Key accountabilities

  • Reception duties including answering a high volume of telephone calls and providing information to clients and lawyers on the phone and/or in person regarding legal aid processes and/or the status of their file.
  • Provide backup relief for reception staff as required.
  • Assisting clients in completing intake information and triage.
  • Scan consent and declaration forms and attach to client file in the PeopleSoft system.
  • Opening mail and matching the correspondence with existing client files, scanning and attaching to client files in PeopleSoft
  • Fax correspondence to counsel and clients.
  • Maintaining and faxing up to date referral lists.
  • Maintain settlement conference calendar and prepare boardroom for settlement conferences.
  • Scheduling settlement conferences and maintaining settlement conference excel database.
  • Open, close and bill family law files.
  • Order office supplies and oversee maintenance issues with copiers, water, HVAC system.
  • Additional, specific duties as outlined by manager
  • Experience working in a family law office is an asset

Required skills & experience

  • Experience in an office environment and proven ability to deal effectively with clients on the phone and inperson.
  • Sound organizational skills to ensure the accuracy of information and to maintain control of a variety administrative of tasks.
  • Intermediate level skill in Microsoft Word and Excel
  • Accurate typing skills and the ability to work with mínimal supervision
  • The ability to multitask and to work well under pressure

Education & Job Knowledge:

  • Knowledge of court procedures, duty counsel policies and LAO's policies and procedures.
  • Good knowledge of community based services available to clients.


As per the requirements of the Collective Agreement governing this position, first consideration is given to current OPSEU member applicants.

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Equity Statement


Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO.

LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.


We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

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