Mobility Communication Services Support Technician

1 week ago

Vancouver, British Columbia, Canada Vancouver Police Department Full time

Vancouver Police Department

Mobility Communication Services Support Technician:

COMPETITION:
# **


TITLE:
Mobility Communication Services Support Technician
**_Classification: _
Mobility Communication Services Support Technician



DEPARTMENT:
Vancouver Police Department



DIVISION:
Support Services



SECTION:
Mobility Communications Services Unit/ Information & Communication Technology**
STATUS: Temporary Full-Time**
DURATION: Approximately one year.
_Assignment may be extended or reduced due to operational reasons or circumstances that could not be foreseen at time of posting_

HOURS
OF
WORK: 4 on 4 off hours**
SALARY: Pay Grade -21, $34.23 to $40.29 per hour (2023 rates)**
COMP
END
DATE:

Thursday November 30, 2023**
_"NOT JUST A JOB... A CONTRIBUTION"_

Essential Duties

  • Acts as a resource person and provides information, assistance and training to mobility users.
  • Considerable independent judgement and action is exercised in matters where decisions are within the framework of established procedures, but policy or unusual problems are referred to a superior who reviews work performance in terms of overall effectiveness.
  • As directed, arranges with technical service agencies or mobile carrier to resolve any technical issues or problems.
  • Responds to requests for broken or lost mobility communication devices, mobile accessories, or mobility roaming plan coverage.
  • Acts as a resource person and provides information, assistance and training to mobility users; provides training material or training sessions as required.
  • Reviews procedures and training manuals and related mobility communications user documentation, assists with the use of new or changed procedures and new mobility communication devices, or software updates.
  • Assists in determining technical requirements for wireless devices; researches equipment and other related wireless items; maintains files, records and spreadsheets.
  • Reviews monthly wireless invoices and telecom spreadsheets for accuracy; follows up on discrepancies; organizes monthly billing for superior.
  • Prepares and updates a variety of files, spreadsheets, lists and records related to the work; maintains mobility communication equipment inventories and accessories; allocates mobility devices.
  • Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS & ABILITIES:

REQUIRED:

  • Considerable knowledge of the policies, procedures and regulations related to the work performed.
  • Sound knowledge of mobility communication system features and procedures as they relate to the work performed.
  • Ability to provide training to others on the use of mobility devices.
  • Ability to prepare and maintain a variety of files, records, forms and spreadsheets.
  • Ability to investigate and troubleshoots to resolve operational equipment problems
  • Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
  • Ability to work with mínimal supervision

EXPERIENCE:

REQUIRED:

  • Working knowledge of PCs, different types of smartphones and smartphone operating systems.

PREFERRED:

  • Proven experience in supporting mobile devices and utilizing Mobile Device Management tools.
  • Proven experience in problemsolving and diagnostic skills.
  • Demonstrated customer service experience.

EDUCATION:

REQUIRED:

  • Completion of Grade 12 including or supplemented by courses related to the work and considerable related experience, or an equivalent combination of training and experience.

OTHER REQUIREMENT(S):

  • Driver's Licence for the Province of British Columbia.
  • Ability to attend or work out of various VPD work locations.
  • All employees must maintain their Enhanced Security Clearance while employed with the Vancouver Police Department. Enhanced Security Clearances will be renewed every 5 years.

Selection Process:

NOTE:
This position falls under the jurisdiction of the Teamsters Union Local 3- THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_

Education :
Secondary (high) school graduation certificate

Experience :
Experience an asset

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