Service Assistant

2 weeks ago

Peace River Regional District, Canada Best Truck Service - Volvo & Mack & Cummins Full time

Service Assitant Opening


We are hiring Get ready for a perfect fit, join a team where you're encouraged to think strategically and the opportunity to learn exists every day Do you have amazing customer service and people skills? If so, we'd love for you to join our team and a workplace that feels like family We're looking for energetic and motivated team members to help us support our customers and contribute to a positive work environment.


Best Truck Service is Peace River's Volvo, Mack & Cummins heavy truck dealership serving the Peace Country for over 40 years. We are Peace River's only OEM truck dealer with a large and loyal customer base supported by a parts and service team that is diverse and talented. While we specialize in Volvo, Mack and Cummins, we service all makes of heavy trucks and trailers for class 6-8 in order to ensure we can provide support to all our customers regardless of their preferred brand.


We provide bumper to bumper service and repair, including preventative maintenance, wheel alignments, suspension repair, and we're experts in engine, electrical and all things technical.

We enjoy a challenge and take pride in our work Performance is everything here, we back up our team with ongoing OEM training and an experienced group of staff and management.


We have a great service advisor team up front that knows how to take care of our customers and we're looking to add another

Requirements:

*Long-term sales career focus

*Honest character with integrity and high ethical standards

  • Good personal skills, enthusiastic and energetic
  • Reliable, dependable and able to stay on task.
*Highly motivated and hard working

  • A valid driver's license with an acceptable driving record

Responsibilities:

  • Top level customer service greeting customers in person and on the phone.
  • Build positive, longterm relationships with customers.
  • Market yourself to build a client base.
  • Scheduling customer repairs and vehicle maintenance according to priority and shop workload
  • Interpreting customers vehicle complaints and creating repair orders for our technicians.
  • Gathering and inputting accurate and detailed information in dealer systems
  • Performing preliminary vehicle checks to expedite the diagnostic and repair process.
  • Interacting with service and parts technicians to provide accurate estimates and detailed repair information for customer authorizations.
  • Advising customers on recommended services and best practices
  • Working with 3rd party payment authorization services
  • Booking repair orders and processing customer invoices when repairs are complete.

Best Truck Service offers a supportive atmosphere with an environment that you can feel good about bringing your family to visit and to company events. We are constantly helping each other grow and learn new things, we share our information to help everyone succeed.
Some of the things that our staff enjoy are:

  • A great team atmosphere
  • Relaxed but energized working environment
  • Extensive on the job training provided to help ensure individual growth and success
  • Highly Competitive wages
  • Stable and consistent work
  • A large customer base with constant workflow
  • A great health & dental benefits plan
  • Paid time off
  • Paid OEM training
  • Technical competitions to test your skill and knowledge against the best in North America and the world

Job Types:
Full-time, Permanent, Salary Determined based on experience
-
Best Truck Service
Volvo & Mack Peace River, AB_
Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Application question(s):

  • Are you in Peace River, AB?

Experience:

- customer service: 1 year (required)

Language:

  • English (required)

Licence/Certification:

  • Class 5 Licence (required)

Work Location:
In person

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