IM/IT Support Analyst

1 week ago


Fredericton, New Brunswick, Canada Treasury Board of Canada Secretariat Full time
IM/IT Support Analyst (Anticipatory)Reference number: RSN24JSelection process number: 2024-RSN-EA-CMSS Natural Resources Canada - Corporate Management and Services Sector - Chief Information Officer BranchLocations: Calgary, Devon, Edmonton, Sidney, Vancouver, Victoria, Fredericton, Dartmouth, Hamilton, Ottawa, Sault Ste. Marie, Québec, Sainte-Foy, Sherbrooke, VarennesIT-02$83,961 to $105,080Closing date: 29 December :59, Pacific TimeWho can apply: Persons residing in Canada, Canadian citizens, and Permanent residents abroad.Duties
  • Provide technical support to over 5000 internal end-user clients.
  • Resolve software and hardware issues.
  • Collaborate with team members to find solutions and develop procedures.
  • Record, prioritize, and resolve informatics problems.
Work environmentOpportunity to develop leadership skills, teamwork, creativity, and innovation.Employee benefits include diverse employment opportunities, career development programs, and a learning culture.Intent of the processCreate and maintain an inventory of candidates to staff IT Service Desk Technicians.Selection based on various linguistic profiles and additional qualifications as needed.Positions to be filled: Number to be determinedInformation you must provideYour résumé.Essential qualifications:EDUCATION: Graduation from a two-year program specialized in computer science, information technology, or related field.EXPERIENCE:
  • Recent and significant experience in providing technical support on IT services.
  • Experience in configuring, troubleshooting, and managing IT hardware and software.
  • Knowledge of incident management tools and Microsoft Office suite.
Essential for the job:Knowledge: Call tracking software and Office Suite 365 configuration.Abilities:
  • Effective oral and written communication.
  • Workload management and troubleshooting IT technical issues.
Personal Suitabilities:
  • Discretion.
  • Client Service Orientation.
  • Effective Interpersonal Relationships.
  • Team Player.
  • Initiative.
Other informationThe organization is committed to diversity and employment equity.

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