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Night Clerk
4 months ago
Education:
Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months
Work setting:
- Hotel, motel, resort
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge:
- Word processing software
- Internet
Work conditions and physical capabilities:
- Attention to detail
- Overtime required
Personal suitability:
- Dependability
- Flexibility
- Organized
- Reliability
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week