Visitor Experience Ambassador, Maple Syrup Festival

1 week ago

WhitchurchStouffville, Ontario, Canada Toronto and Region Conservation Authority (TRCA) Full time

Position Details:

Current Rate of Pay:
Min = $15.99, Max = $17.34/hr

Employment type:
Temporary Contract

Duration of employment: 7 Weeks

Hours of work:
Variable Hours - up to 40h per week

Work location:
Multiple work locations - listed below.

Division:
Education and Training

Business unit:
Education and Training

Remote Work:
None

TRCA's Maple Syrup Festival - 2023

Each year in Ontario, a remarkable natural event takes place as maple sap, frozen solid over the long, cold winter, starts to thaw and the maple tapping season begins.

Come work on our 2023 Maple Syrup Festival.

We have opportunities to work on our demonstrations, on engaging in activities and, of course, to talk about real maple syrup Special family fun activities on weekends and March break.


Work Locations:

  • Kortright Conservation Centre 7 vacancies
  • Bruce's Mill Conservation Area 5 vacancies

By working at TRCA you will:

  • Work outdoors beautiful natural areas.
  • Gain valuable experience working at a conservation authority.
  • Get a free Conservation Ontario annual pass.
  • Get access to TRCA's Reciprocal Program (discounts across various Ontario attractions).

How you will contribute as part of the TRCA team:

Under the supervision of the Gift Shop Lead, the facility staff provide support to the Gift Shop retail program and to the Gift shop lead in completion of their daily tasks and projects.

Maintaining a clean and presentable gift shop, providing product knowledge, and increasing gift shop sales, maintaining an accurate product inventory, and providing timely and accurate information to visitors are all daily requirements of this position.

This position also requires the operation of point-of-sale systems and exhibit excellent customer service and communication skills to effectively address visitors for festivals and events.

Capability to work independently and in a team, setting is necessary for this position. On occasion this position will offer support to park entry completing gate house duties during festivals and events.

Major Responsibilities:

General Retail Sales

  • Review and communicate product information to customers.
  • Operate point of sale machine(s).
  • Cash handling.
  • Perform basic cleaning duties such as sweeping, mopping, and dusting.
  • Conducting an inventory of and restocking and facing product to appear full and inviting.
  • Labelling, pricing, and barcoding items for resale with Gift Shop Leads guidance.
Customer Service

  • Welcome, inform and assist visitors providing excellent customer service.
  • Operate Point of sale systems and perform retail operations.
  • Handle cash and other forms of payment.
  • Respond to customer complaints and clients concerns while demonstrating excellent customer service skills and report them to the Gift Shop Lead.

What will you need to succeed:
Education (degree/diploma/certifications)

  • Completion of Ontario Secondary School Diploma will be an asset.
Experience

  • Significant cash handling experience.
  • Retail sales experience.
Knowledge/Skill/Ability

  • Conflict resolution and problemsolving skills.
  • Ability to work well independently and as part of a team.
  • Excellent communication skills.
  • Superior customer service skills.
  • Conflict resolution and problemsolving skills.
  • Good analytical and problemsolving, organization and time management skills.


While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews.

Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver's abstract check as a part of the final step in the hiring process.


Personal information you provide through the TRCA recruitment, selection and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O.

1990, c. C.27.

Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA.

Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act.

Any questions regarding this collection activity should be directed to the Supervisor of Records, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, extension 5216.

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