Parts and Service Manager

2 weeks ago

SaintGeorges, Quebec, Canada Groupe JLD-Laguë Full time

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment.

The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 16 locations.

The company has experienced a strong increase in business, particularly in the last 5 years.

ROLES:

  • Operate and manage all activities of the Parts and Service Departments as a leader towards the achievement of operational, financial and customer satisfaction objectives;
  • Ensure complete control and integrity of parts inventory;
  • Ensure that each team member understands his/her role and assumes his/her responsibilities;
  • Develop and maximize employee skills and abilities;
  • Ensure that appropriate followups are made in the communication chain (with customers, between employees, between departments, between branches).

YOU LOVE:

  • Know and understand all operations of the parts and service departments;
  • Meet operational, financial and customer satisfaction objectives;
  • Take the necessary actions to maximize parts sales and workshop capacity at all times (volume);
  • Ensure that the team is 100% dedicated to customers, finding solutions and keeping them captive;
  • Ensure sound management of parts inventories according to established standards;
  • Build and develop customer relationships;
  • Maximize the customer experience;
  • Hire, integrate, train and develop employees;
  • Communicate roles, responsibilities and expectations to employees;
  • Manage performance and behavior;
  • Maximize team spirit within and between departments;
  • Ensure that disputes are resolved quickly in the best interests of the company;
  • Ensure the cleanliness and safety of the workplace;
  • Maintain healthy communication and a positive work atmosphere;
  • Know and understand communications from our suppliers (Parts Bulletins, Service Bulletins, PIP, What's New, etc.);
  • Other related responsibilities.

YOU HAVE IDEALLY:

  • A college or university degree or a diploma in a field related to mechanics or parts or any other related field,
  • Three years' experience and + in a supervisory and personnel management position in an aftersales services department,
  • Mechanics is your calling,
  • You are passionate about agriculture, business or the industrial field,
  • Bilingual (French and English) for some stores,
  • Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service

WE OFFER:

  • Monthly and annual bonus plan based on the department results
  • Group insurance after 3 months of seniority;
  • A cellphone and a laptop;
  • Workwear provided by the employer;
  • Corporate discounts for our employees and your family
  • Ongoing training for our employees offered by our inhouse trainer and by John Deere.
  • Come join a young and dynamic team in which it is possible for you to grow, careerwise, throughout our 16 stores in Quebec or in Ontario
Welcome to our JLD-Laguë family

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