Supervisor, Program Management

2 weeks ago

Toronto, Ontario, Canada CDW Full time

Bring your ambition, talents and technical writing experience to CDW, where you can have a greater impact, be inspired by our mission and be excited about your job and future.

A Fortune 200 leader, we're the driven professionals and technology experts Canadian companies turn to most to solve all their IT challenges.


As a Supervisor, Program Management you will Manage contracts for a particular vertical or verticals within CDW Sales and lead a team of Contract Analysts and/or Deputy Program Managers.


What you'll do:

  • Supervise, coach and develop one or more coworkers supporting the portfolio of contracts. Review prepared reports, provide assignment and instruction for daily activities.
  • Provide program management support for special contract vehicles to ensure compliance, minimize risk, and maximize contract revenue and profitability
  • Responsible for managing a full range of contracts for customers
  • Prepare contract deliverable reports, keeps abreast of contract terms while assisting in the preparation of modifications for price reductions, additions, discontinuances, and replacements of product
  • Review order configuration and resolve issues
  • Ensure price and supply agreements are in place from award through completion
  • Identify and record key contract components within a specialized database, update database as changes occur, and communicate changes within the company
  • Initiate and respond to requests for contract changes, product substitutions and/or technical refreshments including drafting amendments and other contract documents throughout the contract life cycle
  • Monitor delivery of key elements of CDW performance while coordinating with other CDW departments to ensure that contract requirements are satisfied
  • Negotiate with clients to achieve best possible terms for CDW
  • Facilitate preliminary dispute resolution and coordinate with the appropriate CDW departments as necessary, to maintain customer satisfaction and bring prompt closure to certain contract disputes
  • Make recommendations regarding the pursuit and discontinuance of transactional and contractual relationships, including associated subcontracts and prime contracts, and manage and terminates them, as necessary
  • Provide direction and review of technical solutions or projects while assisting in the development of project plans, staffing plans, and management plans

What you need to succeed

Must-have:

  • Bachelor's degree
  • 3years meaningful experience managing contracts preferably in the IT or comparable industry
  • Previous supervisory experience
  • Capable of extracting and analyzing contract data, and determining best tactics to enhance margins within contracts
  • Strong project management skills and customerfacing experience
  • Proficiency in MS Excel, Word and Outlook
  • Clear and effective communication skills (verbal and written)
  • Possesses strong problemsolving skills

Nice-to-have:

  • 4 to 5 years of experience managing or negotiating contracts, preferably in the IT industry
  • Certified by a recognized contract management association
  • Proficient in MS Access and other Databases
  • Knowledge of CDW Business Systems
  • Previous management experience

Who we are:


CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom.

Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates.

With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

The well-being of our employees is essential to us.

CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts and other generous perks.

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