Lead Server

2 weeks ago


Ottawa, Ontario, Canada Spark Beer Full time
Spark Beer is an award-winning neighbourhood brewery, taproom and pizzeria located in Ottawa's Chinatown. We brew hoppy, sour, barrel-aged and all around fun beers. As a small team, we always need self-starters who are ridiculously organized and passionate about craft beer and pizza.

As the Lead Server, you will play a key role in delivering outstanding service, leading the front-of-house team, and ensuring guest satisfaction.

We are seeking a dynamic and experienced Lead Server to join our team.

As the Lead Server, you will be responsible for overseeing the daily operations of the front-of-house staff, ensuring a seamless dining experience for our guests.

You will provide guidance and support to the server team, while maintaining high standards of service, hospitality, and professionalism.

Responsibilities:

  • Lead, motivate, and supervise the frontofhouse team.
  • Train new team members and provide ongoing coaching.
  • Assist in creating and maintaining a positive and efficient work environment.
  • Set an example of exceptional service by providing attentive and personalized guest experiences.
  • Take orders, serve food and beverages promptly, and ensure accuracy in all transactions.
  • Manage reservations and seating arrangements effectively to optimize guest satisfaction.
  • Collaborate closely with the kitchen team to ensure timely delivery of food and beverages.
  • Address guest inquiries, concerns, and complaints in a professional and timely manner.
  • Monitor inventory levels, assist in placing orders, and ensure proper stock rotation.
  • Assist with social media posts.
  • Uphold and enforce health and safety regulations, cleanliness standards, and licensing requirements.
  • Stay uptodate with menu offerings, beer selections, and brewing processes to provide accurate information to guests.

Qualifications:

  • Previous experience as a server in a fastpaced restaurant or brewpub environment.
  • Demonstrated leadership skills with the ability to inspire and motivate a team.
  • Strong knowledge of craft beers and a passion for the brewing industry.
  • Excellent communication, interpersonal, and customer service skills.
  • Exceptional organizational and time management abilities.
  • Ability to multitask, prioritize tasks, and thrive in a dynamic work environment.
  • Proficient in pointofsale (POS) systems and other relevant software.
  • Flexible schedule, including evenings, weekends, and holidays.
  • SmartServe certified.

Salary:
$17.00 per hour

Food industry setting:

  • Bar
  • Casual dining restaurant
  • Restaurant

Experience:

- serving: 3 years (preferred)

Licence/Certification:

  • Smart Serve (required)

Work Location:
In person
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