Dir, Dev Cert

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Job Location: Brampton / Calgary

Director, Device Certification & Life-Cycle Management

Devices, Syndication and Innovation Technology team is looking for a Director of Device Certification & Life-Cycle Management who will lead the teams responsible for all Rogers wireline device certification, continuous service validation, technology services layer platform, syndicated and enterprise services nationally, as well as reliability and performance management activities. All in support of Residential business unit roadmap, as well as ensuring the best-in-class customer experience.

The successful candidate will possess extensive technical and people leadership experience with strong business and program management acumen, with the ability to thrive in a high-paced environment managing diverse activities.

Key Responsibilities:

Continuous Service Validation

• Automation testing of all Ignite services driven by Comcast network and device related changes preventing customer impact
• Management of all automation lab facilities, platforms software and network
• Development and delivery of one national strategy for automated service validation

Device Certification

• Certification of new devices for both home and enterprise business units
• Firmware delivery and device operational support
• Device lab management and automation development
• Development and delivery of one national strategy for device certification

Service Reliability & Performance Management

• Develop new and maintain and monitor existing Ignite services KPIs to measure video, broadband and smart home performance
• Support proactive customer engagement with the goal of improving customer satisfaction results

Syndication & Enterprise Services

• Provide Tier 3 technical leadership for Incident and Problem management processes with Comcast
• Manage Change and Release management processes with Comcast
• Development and delivery of one national strategy for operational KPIs

Rogers Technology Services Layer

• Develop all API policies for the Corporate API Management Platform
• Develop all service-related APIs requiring integration to Rogers network
• Manage and operate cloud platform instances and all software that is developed in-house

Qualifications:

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• 10+ years of progressive experience in wireline technology, with at least 5 years in a leadership or managerial role.
• In-depth knowledge of wireless device technologies, protocols, and standards, including DOCSIS, XGS-PON and WiFi
• Extensive experience with data analytics, telemetry analysis and development of Key Performance Indicators for services and devices.
• Proven track record of managing and optimizing wireline devices/CPEs and delivery of superior service performance and customer satisfaction.
• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams in a fast-paced environment.
• Excellent analytical, problem-solving, and decision-making abilities, with a strategic mindset and business acumen.
• Effective communication and stakeholder management skills, with the ability to interact confidently with executives, partners, and regulatory authorities.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 308826