Public Skate Attendant

2 weeks ago

Burnaby, British Columbia, Canada Canlan Sports Full time
Canlan Ice Sports is currently looking for
Public Skate Guards.


Reporting to the Office Manager, the Public Skate Guard / Skate Rental Clerk provides customer service in person through the distribution of rental skates to participants of Public Skate Sessions.

In addition they provide on-ice supervision of Public Skate sessions to ensure a safe environment for the public. Duties are conducted in a professional and courteous manner.

RESPONSIBILITIES:

  • Provide customer service to all guests that come to a Public Skate session.
  • Able to communicate effectively with children and adults.
  • Work independently as a member of our customer service team.
  • Well informed about our birthday packages, special event packages and program information.
  • Issue rental skates to users that have paid the appropriate fee.
  • Review skates returned for required maintenance.
  • Maintain a tidy, organized and safe work environment
  • Supervise public skate sessions to ensure a safe and enjoyable environment for participants.
  • Provide support to the Events team for Special Events/Birthday Parties as requested.
  • Cleaning facility as directed.
  • Public skate session setup and teardown.
  • Verification of wristbands for public skate admission.
  • Miscellaneous other duties as required.

QUALIFICATIONS / SPECIAL SKILLS:

  • Must be a proficient skater
  • Enjoy working with the public in a customer service role, in all age/demographic groups
  • Interested in working in an environment which is fast paced and always changing
  • Adaptable and able to communicate effectively with both customers and staff
  • Experience in ice arenas, relating to hockey or figure skating uses is an asset

EXPERIENCE AND EDUCATION:

  • Excellent oral and written communication skills (English), neat in appearance, professional in attitude and understands the sensitivity of confidential information
  • Must be thorough, organized, articulate and punctual
  • Must work well under pressure and pay particular attention to details
  • Ability to work flexible schedules, primarily evenings & weekends, possibly early AM shifts for groups

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