North American Divisional Team Leader

2 weeks ago

Mississauga, Ontario, Canada Facility Plus Full time

NORTH AMERICAN DIVISIONAL TEAM LEADER

Facility Plus Complete Facility Services

Job Posting
May. 23, 2024

Position: Customer Service / Administrator
Status: Full-time
Salary: Competitive
Benefits: Health Benefit Plan
Work Mode: Onsite
Location: Peel Regional – 5155 Spectrum Way, Building 21, Mississauga, ON L4W5A1
Hours: Monday – Friday, 9:00 AM – 6:00 PM (Flexible)

ABOUT US

Facility Plus, family-owned and operated since 1987, has grown into North America's complete facility services expert Built around a "Just Ask Us" business model, we provide a wide array of services, including handyman, painting, trade services, janitorial services, office moves, emergency services, and MORE Join our dynamic team and grow with us

POSITION OVERVIEW

We are seeking a full-time North American Divisional Team Leader to service our commercial and retail customers across North America. This role involves leading a team that is focused on growing our footprint across Canada + USA and delivering exceptional customer service.

RESPONSIBILITIES

· Lead a team of 5-10 individuals who are vetting and growing our business across North America.

· Maintain consistent, effective, and up-to-date office operations.

· Become proficient in using company software.

· Vetting and growing our preferred partner network.

· Act as a liaison between customers and preferred partners.

· Perform other duties as assigned.

WHAT WE OFFER

· On-going training

· Company cell phone

· Competitive compensation

· Health Benefits Plan

· Clothing allowance

· Laptop

QUALIFICATIONS

Required:

· Post-secondary education or a combination of experience and education.

· Minimum of 3 years of experience in office customer service/administration.

· Strong leadership capabilities and experience leading a team.

· Fluent in English (French or Spanish is an asset).

· Resides near our head office (strategically located near Pearson Airport).

Preferred:

· Experience in the Facility Services Industry/Building Maintenance Industry.

· Strong organizational and time-management skills.

· Excellent interpersonal and communication skills.

· Ability to coordinate activities across multiple locations.

· Comfortable working in a fast-paced, complex environment.

· Strong team communication skills and a can-do attitude.

· Ability to provide constructive feedback to technicians and the sales/admin team.

· Available to attend to client service emergencies from time to time.

· Passion for customer service and a growth-oriented mindset.

APPLICATION PROCESS

To apply for this position, please submit your resume along with three professional references to Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Requirements:

· Three professional references.

· Successful passing of a criminal and background check.

If the above sounds like you we invite you to apply and join us at Facility Plus and be part of a team that values growth, learning, and customer satisfaction.

Please read our Diversity and Inclusion Commitment Statement here.

Job Type: Full-time

Benefits:

  • Company car
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site gym
  • On-site parking
  • Paid time off
  • Store discount

Schedule:

  • Monday to Friday
  • Weekends as needed

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 3 years (preferred)

Language:

  • French (preferred)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person


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