Listing and Distribution Team Lead

2 weeks ago

Toronto, Ontario, Canada Upstay Full time

Job Title:
Listing and Distribution Team Lead

Reports to:
Listing and Distribution Manager

Job Summary:


We are currently seeking a highly motivated and detail-oriented individual to join our team as a Listing and Distribution Team Lead.

In this role, you will be responsible for launching and managing property listings on various short-term rental platforms, ensuring accuracy, optimization, and maximum exposure for our properties.

You will work closely with cross-functional teams including Marketing, Owner Experience, and Guest Experience to deliver exceptional results.

If you are passionate about the short-term rental industry and possess strong leadership skills, we would love to hear from you.


Responsibilities:

  • Gather and maintain property information, upload it to the Property Management Software (PMS), and distribute it to different Online Travel Agencies (OTA).
  • Collaborate with the marketing department to upload photos of new and existing properties, ensuring appealing and highquality visuals.
  • Assist administrators in the launch and relaunch of listings on the PMS and OTAs, ensuring accuracy and optimal performance.
  • Conduct regular audits of listings across platforms to identify areas for improvement and optimization.
  • Identify and integrate new OTAs to expand our company's online presence and increase property exposure.
  • Maintain regular contact and establish strong relationships with OTA account managers, in collaboration with the Revenue and Distribution Manager.
  • Investigate and resolve issues that arise on OTAs promptly and efficiently.
  • Train and onboard new onshore employees, sharing knowledge and best practices.
  • Create and update standard operating procedures (SOPs) for the department to ensure consistency and efficiency.
  • Monitor guest reviews on a daily and weekly basis to assess the impact on listing performance and initiate relaunches where necessary.
  • Perform additional duties as assigned by the Revenue and Distribution Manager.

Leadership:

  • Assist the Revenue and Distribution Manager in conducting performance appraisals and providing continuous feedback to the team, ensuring alignment with Upstay's culture and values.

Job Requirements:

  • 13 years of experience in property management or hotel rooms division environments in hotels, resorts, shortterm rentals, or real estate industry.
  • College diploma or bachelor's degree, preferably in Business or Hospitality/Hotel Management.
  • Proficiency in Microsoft Office, Google Drive, Google Hangouts, Slack, and familiarity with hotel property management systems (preferred).

Soft Skills:

  • Highly organized, with exceptional attention to detail.
  • Strong critical thinking and analytical skills.
  • Comfortable with technology and software.
  • Passionate and enthusiastic about the shortterm rental industry.
  • Proven verbal and written communication skills in English.
  • Selfmotivated and able to multitask in a fastpaced environment.
  • Professional attitude with strong time management skills.
  • Flexibility to work shifts, weekends, and public holidays.

Salary:
$50,000.00 per year

Benefits:

  • Dental care
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekends as needed

Experience:

  • Warehouse experience: 1 year (preferred)

Work Location:
In person

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