IT Technician
2 weeks ago
Company Biography
HGH is a bilingual community hospital which has more than 800 employees and 160 physicians, and serves the Prescott-Russell region in Ontario.
With a heritage of over 100 years of quality care delivery, HGH is known for its culture of compassion, spirit of innovation and excellence of care.
HGH offers to its employees a dynamic clinical environment that promotes a diverse and interdisciplinary professional practice.
Our hospital offers access to services among the best in the region, including 40 specialized clinics, in addition to the full range of general care and services.
The opportunities for professional challenges and career advancement are diverse and encourage all to excel.Position Overview
HGH is a bilingual community hospital which has more than 800 employees and 160 physicians, and serves the Prescott-Russell region in Ontario.
Our hospital offers access to services among the best in the region, including 40 specialized clinics, in addition to the full range of general care and services.
The opportunities for professional challenges and career advancement are diverse and encourage all to excel.CHALLENGES AWAITING YOU
The Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations.
This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary.
This person will assist the Systems Administrator in the testing, evaluation and implementation of devices. The Technician is also responsible for recording problems/solutions within the help desk call-tracking system.TOP 10 REASONS TO CHOOSE THE HAWKESBURY GENERAL HOSPITAL
- To work in a bilingual, innovative environment, with state-of-the-art equipment and an electronic patient record management system (EPIC).
- To work in an environment where you'll be part of a big family, and where everyone is committed to serving the patient and the community.
- To benefit from competitive conditions, such as various premiums based on collective agreements, a complete range of fringe benefits and an employee and family assistance program, including the HOOPP, a defined-benefit pension plan, considered one of the largest and most respected in Canada.
- To improve your quality of life and say goodbye to traffic jams by enjoying a smooth flow of traffic to and from work.
- Free, secure parking for all employees, with charging stations for hybrid and electric cars.
- To hone your skills and advance your career through a wide range of training and development opportunities.
- To live in a central region, on the Quebec border, only an hour from Montreal and Ottawa, along the Ottawa River.
- To live in a place that suits all lifestyles: Hawkesbury offers the services of a town with the advantages of the countryside.
- To be able to choose to offer your family a bilingual education, in French or English, at any of the 43 educational institutions in the area.
- To marvel at and discover the region's vast green spaces, its parks and forests, its range of leisure, sports and cultural services, not to mention its accessibility to a vast national and international transportation network.
Criminal Check
As a pre-condition of employment:
- All new HGH employees will be required to obtain and provide a satisfactory Police Records Check dated within six (6) months from the date of issue.
- As of now, HGH will require all employees, physicians, learners, contractors and volunteers to be fully vaccinated against COVID19.
What we are looking for
Education and experience
- College diploma in Computer Science or related field
- Minimum of one (1) year experience performing duties related to office support in an IT setting
- Ability to work in both official languages (English and French)
- Ability to work efficiently with other members of the team
- Ability to communicate effectively with endusers and colleagues
- Ability to prioritize duties, handle large workloads and work under pressure
- Ability to selfteach and research solutions and new technologies
- Strong telephone communication skills
- Interpersonal relations
- Customer service orientated approach
- Ability to lift objects using proper technique
- Time management
- Selfinitiative
- Knowledge of computer workstation setup
- Knowledge of help desk management software tools
- Knowledge of network principles and typologies
- Driver's License. Valid in Ontario
