Warehouse General Manager

1 week ago

Mississauga, Ontario, Canada Metro Supply Chain Full time

COME JOIN OUR TEAM
Logistics in Motion is a privately owned third-party provider of customized logistics solutions with operations across Canada. A leader in supply chain, we have strong partnerships with our customer supported by our service-oriented culture.


Join Logistics in Motion, and you'll be part of a diverse team focused on delivering the best possible service to our customer, creating a fun and collaborative work environment, and giving back to the community.


Summary:

Reporting to the Director of Operations of western Canada, the General Manager provides operational leadership for a unionized warehouse within the company.

We entrust our customer relationship to the General Manager to deliver service excellence, ensuring operational efficiency and achievement of customer contractual KPIs through; the establishment of strong customer relationships, achievement of P&L targets, focusing on team member engagement, development of their leadership team's capabilities, and driving continuous improvement initiatives.


Responsibilities:

Client

  • Leads the customer relationship through close daily contact, weekly review meetings, and monthly updates for reporting of KPI, CI and Financials, taking a pulse of the relationship and ensuring it remains strong
  • Resolves exceptions to operations and maintains contingency plans for operational interruptions such as; systems issues, transport issues, inventory concerns and labour
  • Ensures operations have the required resources and are organized to maximize performance and customer service within preapproved budget
  • Understands and manages impact of actions and interpersonal style when communicating with the customer
Leading the Team

  • Manages within the guidelines of the collective agreement, the company policies and procedures, and provincial employment standards, maintaining clear and open communication with leadership
  • Participates in negotiation of collective bargaining agreements
  • Ensures proper management of union complaints, grievances, and arbitrations
  • Establishes performance goals to ensure required levels of productivity, accuracy, quality, cost and organizational objectives are met
  • Ensure that regular general meetings, team member events and engagement programs are in place and effectively implemented
  • Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the success of the business through continuous improvement initiatives
  • Ensures managers and supervisors are welltrained and motivated to support requirements of customer contracts and the direction of the company
  • Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations
  • Actively works on succession planning through selection, development and training of operations managers, supervisors, team leaders and support team members
  • Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job
  • Actively promotes open communications through individual, shift and team meetings to promote an informed and aligned work force
Commercial

  • Understands and has indepth knowledge of commercial contract and executes operational plan to achieve customer account commercial terms and conditions
  • Provides reporting, analysis and improvement recommendations on achievement of key performance indicators
  • Ensures operational budget are controlled and can effectively explain all variances.
  • Reviews, approves and exports weekly labour hours for payroll processing
  • Works with their management team to develop and implement business plans to improve financial and service performance year over year
  • Implements controls necessary to keep expenditures within budget and meets with the customer on a monthly/quarterly basis to review financial and service performance
  • Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites
Process

  • Overall responsibility for operational excellence of all warehouse processes
  • Ensures operations SOPs are up todate, accurately reflect work best practice and standard processes and are used to facilitate team member training
  • Holds managers and supervisors accountable to ensure operations team members follow established SOPs and best practices
  • Oversees inventory procedures and systems accuracy to ensure all inventory KPIs are met
  • Ensures facility maintenance contracts are in place and facilities are clean, well maintained and safe.
  • Ensures team member compliance with quality assurance standards required to maintain a foodsafe warehouse
  • Seeks ways to collaborate with peers to compare best practices
  • Collaborates effectively with cross functional leadership includi

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