In-home Scheduler

1 week ago

Stratford, Ontario, Canada ONE CARE Home & Community Support Services Full time

ONE CARE Home & Community Support Services is a multi-service and recognized leader which provides home and community services to support and strengthen the health and independence of our clients. We are respected for our friendly, quality and accessible community services in the Huron Perth region and surrounding communities.

ONE CARE is looking for a highly motivated individual to join our team in a full time and part time capacity. This role is responsible for scheduling each client with an appropriate Personal Support Worker (PSW) in order to provide the services outlined in the client care plan.

Hours Of Work:
Days, evenings, every other weekend (includes 6:00 am-2:00 pm/1:00-9:00 pm shifts). Coverage of On call pager as required.

RESPONSIBILITIES:

  • Intake of clients regarding scheduling and data entry into our Client management System.
  • Schedule the work of the PSW while taking in to consideration the time, client needs, PSW availability and their strengths/skill set to find the best possible match.
  • Consult with the In-Home Care Supervisor to determine the appropriate match between client and PSW.
  • Monitor Health Partner Gateway (HPG) for referrals and other health information from HCCSS.
  • Accountable for carrying pager outside of normal business hours but within your scheduled shift. To contact Supervisor for nonscheduling issues.

QUALIFICATIONS:

  • Post Secondary Diploma in Office Management or equivalent is preferred.
  • Knowledge of medical terminology and documentation.
years scheduling experience an asset.

  • Demonstrated problem solving, ability to assess situations, set priorities and decision making skills.
  • Demonstrated willingness and ability to be adaptable, build relationships, focus on clients needs and communicate effectively.
  • Excellent interpersonal, communication, computer and time management skills.
  • Valid Ontario driver's license and proof of insurance.
  • French Speaking would be considered an asset.
  • We thank all applicants. Only those selected for interviews will be contacted._


Please note that due to the COVID-19 pandemic and in the interest of the health and safety of our employees and clients ONE CARE requires that all new hires of ONE CARE provide verification with an approved Health Canada COVID-19 vaccine in accordance with our Agency policies and procedures.


  • Accommodation will be provided in all parts of the recruitment and assessment process as required. Applicants are advised to make any needs known in advance._
For more information about ONE CARE, please visit

Job Types:
Full-time, Part-time

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location:
Hybrid remote in Stratford, ON N4Z 1H3

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