Switchboard Operator, Telecommunications, Temporary

2 weeks ago

Guelph, Ontario, Canada Guelph General Hospital (GGH) Full time
Employment Status

Temporary Full-time

Department

Telecommunications

Job Code

7838

At Guelph General Hospital, we are committed to our Mission of
_Together, a healthier community for everyone. _


Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below.


Current Rate of Pay:
Min $ Max $ 23.88

Current Shifts:
Days, Evenings, Weeknds-8 hours (Temporary Full Time-approximately 6 months with possible extension)

Position Summary:

The Telecommunications department is a vital service providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard, paging services, information desk, alarm monitoring and dispatching of emergency codes and physician on
- call roster.


As a member of the Telecommunications department, the Switchboard Operator is responsible to provide services to clients by facilitating communications at Guelph General Hospital through rapid, accurate and courteous processing of all calls.

The Switchboard Operator receives and disseminates all incoming calls and monitors and responds to all alarms in the hospital.

The Switchboard Operator maintains a high level of customer service with visitors, patients, families, external agencies, employees, students, volunteers and medical staff.


In this role, you will:

  • Have ongoing opportunities to learn and grow with a generous professional development program via our education assistance fund and inhouse development programs
  • Have access to an amazing total rewards package which includes competitive pay, health and dental benefits, Short and long term disability and the Healthcare of Ontario Pension Plan (HOOPP) where we match your contributions by 126%
  • Be a part of an organization committed to the wellbeing of our workforce
  • Support the Guelph Wellington Ontario Health Team's commitment to antiracism and antioppression through our actions
  • Be a part of a team of high performing health care professionals
Guelph is the perfect location for health care professionals seeking to make the most of life's experiences. From our expansive trails and waterways to internationally recognized arts and cultural events, to diverse restaurants and craft breweries, the Royal City has something for everyone

  • It's one of Ontario's most robust and growing economies
  • You will have access to excellent schools which include a university and college
  • There are multiple centres of faith reflected in the community

Qualifications, Experience, Skills and Abilities:

  • Previous switchboard experience
  • Meditech computer experience an asset
  • Ability to work independently as well as part of a team
  • Proven ability to provide excellent customer service in a high volume environment
  • Demonstrated organizational, priority setting and record keeping skills
  • Proven ability to make decisions in pressure situations
  • Excellent communication and public relations skills
  • Demonstrated ability to work independently and in a selfdirected manner as well as collaboratively within a team in a fastpaced and everchanging environment
  • Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians


Come and join our team if you are looking for an exciting opportunity where you will be support and empowered.


  • All positions at GGH contribute to ensuring there is a safe environment for patients, staff and visitors. GGH is committed to fostering a safe and healthy work environment which provides equal opportunities to people with disabilities. In pursuit of GGH's vision of together, a healthier community for everyone, all employees are responsible for practicing the values of being compassionate, inclusive, respectful, collaborative, and inspired to provide the highest quality care and experience for patients and their families._

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