Customer Support

1 week ago

Maple Ridge, British Columbia, Canada Total Power Full time

We Offer

  • 100% Employer Paid Medical and Dental Benefits
  • Employer RRSP Matching Program
  • Annual Health/Wellness Spending Accounts
  • Professional Growth & Development

What You'll Do - The Role (Responsibilities)

  • Emergency Dispatching
  • Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT)
  • Daily Invoicing ensure work orders are opened and closed on a timely basis to properly support technicians in the field and to increase productivity.
  • Warranty ensure workorders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator.


 Scheduling Quoted Repairs
  • Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner.
  • Verifying technician time cards submit technician time cards to the Branch Service Manager daily. Prior to submission, verify that time sheet numbers align with invoicing.


 Efficient scheduling
  • Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling.


 Communication
  • Proactively advise customers of afterhours rates and alternatives prior to dispatching when overtime charges may apply.
  • Documentation as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference.
  • Responsible for answering and directing all incoming calls in the branch.
  • Sourcing parts procure parts via catalogues or calling vendors and OEM dealers.
  • Source and procure parts needed for all MCC calls and assign to the work orders.
  • Quoting, including followup on outstanding parts quotes.
  • Ordering parts and reporting delivery status on all parts orders.
  • Charging out parts to appropriate work orders and invoices
  • Communicating with customers, internal or external, on delayed deliveries.
  • Promptly processing parts credits for customer returns.
  • Promptly returning any unneeded parts to the supplier for credit.
  • Source parts with national suppliers as identified through strategic sourcing initiatives.
  • Working towards resolution of customer complaints and disputes.
  • Monitor and maintain inventory levels for the branch.
  • Assist with shipping and receiving of parts when required.
  • Cross training with commercial activities and duties (i.e. proposal preparation, RFP acceptance and processing, etc.)
  • Branch operations and admin support
  • Warehouse support as needed.
  • Other duties as assigned.

What You Need (Requirement)

  • Minimum 5 years' customer service, dispatching, or related experience.
  • Related experience in dealing with service parts, preferably in the automotive or industrial industries or similar strongly preferred.
  • Excellent phone skills.
  • Exceptional customer service skills.
  • Demonstrated ability to troubleshoot basic questions of a technical nature.
  • Basic technical skills (mechanical & electrical) an asset.
  • Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
  • Time management, accountability, and dependability.
  • Excellent communication; verbal and written.
  • Excellent problem solving, negotiation, and decisionmaking skills.
  • Excellent organizational skills with strong multitasking capabilities.
  • Able to operate forklift when required
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions

  • Manual dexterity is required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 50lbs. may be required.
**External - Customer Support & Parts Specialist, Maple Ridge

  • Customer Technical Support for Gaming Accessories

    1 week ago

    Maple Ridge, British Columbia, Canada Collective Minds Full time

    Customer Tech Support Position for Gaming AccessoriesEnglish written and spoken proficiency required.Language proficiency in Spanish, Portuguese, or French is a benefit.Typing proficiency and office 365 experience also a plus.Salary: $17.00-$22.00 per hourBenefits: Dental care Extended health care Vision careFlexible Language Requirement: French not...

  • Customer Service Representative

    1 week ago

    Maple Ridge, British Columbia, Canada Nella Cutlery & Food Equipment Inc. Full time

    Customer Service RepresentativeAbout the Company: Nella Cutlery_ was established in 1952 as a small family business and has since grown to become a leading organization that caters to the food services industry through the expansive number of services and retail products we provide. From our roots as a family business, we are known today _as Nella Cutlery...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Maple Ridge, British Columbia, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Maple Ridge, British Columbia, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    1 month ago

    Maple Ridge, British Columbia, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    2 months ago

    Maple Ridge, British Columbia, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Administrative Store Support

    3 weeks ago

    Maple Ridge, British Columbia, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT.So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • Administrative Store Support

    1 month ago

    Maple Ridge, British Columbia, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT.So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • Customer Experience Clerk

    54 minutes ago

    Maple Ridge, British Columbia, Canada City of Maple Ridge Full time

    City of Maple RidgeCustomer Experience ClerkCompetition # Status: Full-Time- CUPEDepartment: Recreation ServicesSalary: $23.83 – $30.33 per hourClosing: July 7, 2024Come grow with The City of Maple Ridge Are you a team player with a "can do attitude", excellent communication and customer service skills? We have the perfect opportunity for youPOSITION...

  • Customer Service Representative-pitt Meadows

    1 week ago

    Maple Ridge, British Columbia, Canada Gateway Mechanical Services Full time

    At Gateway Mechanical, the extraordinary ispossible to achieve in the role of Customer Service RepresentativeFounded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating and air conditioning industry (HVACR). Attending to 40,000+ service calls per year,...

  • Administrative Support Assistant

    1 week ago

    Maple Ridge, British Columbia, Canada Rona Inc. Full time

    An administrative - HR position within a dynamic retail environment.Are you seeking a significant challenge and have experience in human resources, payroll, and administration? Our vibrant RONA+ Maple is seeking an Administrative and HR Support Associate, to make a difference in providing internal customer service to store associates and managersJoin our...

  • Support Services Manager

    1 week ago

    Maple Ridge, British Columbia, Canada Maple Ridge Seniors Village Full time

    SUMMARY OF POSITION:Reporting to facility General Manager, as a member of the facility leadership team the Support Services Manager is accountable for all aspects of the day to day delivery of Food, Housekeeping and Laundry services in accordance with established regulations and corporate standards and expectations. The Support Services Manager provides...

  • user support technician

    1 week ago

    Maple Ridge, British Columbia, Canada Ntek Design Solutions Full time

    Job Position Details: Position: Temporary Language: English Hours: 40 hours per week Education: College/CEGEP Experience: 2 to 3 years Workplace Environment Industry: Computer hardware or software retailer/wholesaler Willingness to relocate required Type: Private sector Responsibilities Provide computer network access Monitor and...

  • Assistant - Sales Support

    1 week ago

    Maple Ridge, British Columbia, Canada S&W Forest Products Ltd. Full time

    SummaryMondays-Fridays7:30-4:00DutiesRoles and Responsibilities:Includes, but not limited to the following:Managing freight logisticsAiding Sales with miscellaneous tasksCold callingOther tasks as assignedRequirements:Assets:Office ExperienceTelephone customer serviceCustomer service experienceSales experienceNice To HavesAny accounting courses would be an...

  • Profit Centre Administrator

    1 week ago

    Maple Ridge, British Columbia, Canada EMCO Corporation Full time

    Job Description The Profit Centre Administrator maintains the overall flow of the workplace while providing ongoing support to all team members. The Profit Centre Administrator is responsible for answering all inquiries and directing them to the appropriate person(s), helping to create and maintain miscellaneous workplace documents & participating in...

  • Rst Instruments

    1 week ago

    Maple Ridge, British Columbia, Canada Terra Insights Full time

    SALESFORCE ADMINISTRATORWe are looking for a Salesforce Administrator to join our fast-growing commercial team. Your responsibilities will be related to our end-to-end sales, customer success and customer support journey. This includes executing the day-to-day configuration, support, maintenance, and improvement of the Salesforce platform. The Salesforce...

  • Inside Account Manager

    1 week ago

    Maple Ridge, British Columbia, Canada EMCO Corporation Full time

    Job Title: Inside Account ManagerCompany: EMCO CorporationAs an Inside Account Manager, your main role will involve interacting with customers primarily over the phone and by email. You will deliver top-notch customer service to drive sales, meet sales and profit goals, and foster lasting customer relationships.Main Responsibilities:Process sales orders and...

  • Carpenter - Residential / Light Commercial

    3 weeks ago

    Maple Ridge, British Columbia, Canada Handyman Connection Full time

    To meet the demands of our rapidly growing base of satisfied customers, Handyman Connection of Metro Vancouver, BC is seeking an experienced carpenter. This skilled craftsman would ideally have a variety of home improvement skills to support the growth of our business. Handyman Connection is a locally owned and operated, well established Home Improvement...

  • Carpenter - Residential / Light Commercial

    1 week ago

    Maple Ridge, British Columbia, Canada Handyman Connection Full time

    To meet the demands of our rapidly growing base of satisfied customers, Handyman Connection of Metro Vancouver, BC is seeking an experienced carpenter. This skilled craftsman would ideally have a variety of home improvement skills to support the growth of our business. Handyman Connection is a locally owned and operated, well established Home Improvement...

  • Carpenter - Residential / Light Commercial

    3 weeks ago

    Maple Ridge, British Columbia, Canada Handyman Connection Full time

    To meet the demands of our rapidly growing base of satisfied customers, Handyman Connection of Metro Vancouver, BC is seeking an experienced carpenter. This skilled craftsman would ideally have a variety of home improvement skills to support the growth of our business. Handyman Connection is a locally owned and operated, well established Home Improvement...