Bilingual Customer Care Professional

1 week ago

Dieppe, Canada Purolator Full time

Are YOU
ready for a change?

Purolator is growing and with growth comes more opportunity

We are looking for strong Bilingual Virtual Customer Service Professionals to add to our already fantastic team

If you reside in PEI, NB or NS and are bilingual we want to hear from you

Posting Date:24/07/2023

Posting Number:62623

Work Location Type:
Hybrid

Job Code: 194

Location:
Moncton Cust Care

Reports to:
Customer Care Manager

  • Schedule pickup requests from customers while ensuring correctness of on file information as well as confirming rates and transit times
  • Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etcfor any shipments being delivered to domestic destinations
  • Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures
  • Directing customer to appropriate department when required
  • Completing all necessary forms relative to customer service
  • Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions**Qualifications*
  • Must possess excellent oral communications skills
  • Be able to work in high pressure situations
  • Must demonstrate a pleasant « can do » attitude
  • Ability to adapt to rapidly changing circumstances
  • Basic Geography knowledge
  • Bilingualism an asset
  • Multifunctional (Pick up and Trace) experience

POSTING DETAILS

Location: 540 - Moncton Cust Care

Working Conditions:
Call Centre

Posting Number: 62623

Reports to:
Customer Care Manager

  • Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._


At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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