Team Member

7 days ago

Kingston, Ontario, Canada Gilmour's Market Full time

As a Gilmour's Market team member, you will have the opportunity to deliver and create exceptional guest experiences for our shoppers.


Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success.


Minimum Requirements

  • Previous customer service experience is considered an asset
  • Reliability and ability to work flexible hours
  • Strong communication and interpersonal skills
  • Ability to adhere to policies/procedures/standards (written and oral)
  • Able to operate effectively as a part of a team in a fastpaced environment
  • Ability to make correct change (basic mathematics skills)

Responsibilities, Essential Functions and Tasks

  • Customer Service
  • Demonstrates that the customer is top priority and importance of projecting positive customer
- service behaviors such as immediate acknowledgement, smiling, maintaining eye contact, and
- sincerely thanking customers for their business

  • People First focused on all facets of the store's operations including properly following up & rectifying any customer issues on a timely basis
  • Responds to customers in a friendly manner with an appropriate sense of urgency
  • Suggests products, produce or items appropriately
  • Keeps their station clean, organized, stocked and ready for rush periods
  • Follows proper order taking and cash procedures using the POS System
  • Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S

ET Principles:
Smile, Eye Contact, Thank You

People

  • Demonstrates the importance of treating every employee and guest with respect
  • Reacts immediately to issues requiring attention during their shift
  • Is knowledgeable of relevant employment legislation and ensures that all laws are being
- followed.

  • Promotes a Harassment Free work environment, ensuring that the company policy is posted and in place. Enforces a zerotolerance policy on workplace harassment and discrimination.
  • Supports the Company's Mission Statement to be the best grocery store in the area for not only the guest, but the staff also.

Policies and Procedures

  • Read, understand, and sign the company Handbook and Summary of Policies
  • Follows all store policies and procedures (cash handling, handwashing, back door, break, meal, cell phone, injury, illness, and tardiness policies)
  • Reports all accidents, unsafe conditions, and security incidents to management
  • Maintains a neat, clean and professional appearance in accordance with the Gilmour's Market Career Wear Policy. Wears Slip Resistant Shoes.
  • Follows build charts, production Sheets, check lists and Standard Operation Procedures (SOPs) on a consistent basis
  • Only operates equipment after properly trained. Keeps all equipment and tools clean, sanitized and in good working repair
  • Arrives and is ready to be in position at their scheduled time and prepared to work. Follows all break/meal policies, minimizes absences/tardiness, and follows all applicable call in/call off/late procedures

Operations

  • Always follows Gilmour's Market standards and guidelines when preparing products for the customers
  • Always follows each station's SOPs
  • Ensures that all product is properly labeled, merchandised and stocked
  • Maintains operational efficiency using SOPs, Build Charts, Checklists, Position Charts and any other systems put in place.
  • Records waste on the production sheets and waste logs
  • Responds to stock level needs with a sense of urgency
  • Follows the product shelf life chart and adheres to the posted time. Uses labels when opening new product
  • Follows correct operating procedures with all equipment and cleans them appropriately.
  • Reports any Equipment/Maintenance issues to the General Manager.
  • Ensures all Store Policies are followed during the shift (e.g. cash handling policies, meal and break policies, food safety policies, accident/injury/illness policies.)
  • Follows Company and Brand guidelines to ensure food is safe to always serve
  • Monitors for, responds to and reports to store management about unsafe acts and conditions

Teamwork

  • Works together with other team members, demonstrating proficient interpersonal skills, to provide the best possible service to our customers.
  • Displays and maintains positive behaviors toward job and company
  • Helps to create a positive, harassmentfree and discriminationfree work environment
  • Reacts positively when asked to perform a special task or assignment

Physical Demands

  • Frequent reaching above waist, chest and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexing while walking for all tasks
  • Occasi

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