Assistant Manager
7 days ago
East Coast Credit Union is seeking an
Assistant Manager to join our team This permanent position is located in our
Dartmouth Branch.
East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work.
With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.
Reporting to the Branch Manager, the Assistant Manager is responsible for managing the front-line team and ensuring that work is performed in accordance with established policies and procedures.
The incumbent will lead and support direct reports through performance management to assist the Branch Manager in the delivery of branch growth, profitability, business development, member retention, and satisfaction.
You would
- Coordinate & manage the activities of the frontline staff in the delivery of optimal member service through ongoing coaching; team meetings; training and monitoring performance objectives.
- Oversee and monitor attendance; develop schedules and ensure a complement of frontline staff are always available to provide an optimal level of service to members.
- Ensure all counter transactions (cash, cheques, other forms of funds) and ATM/CDU/RCU machines are balanced, reconciled, encoded, and appropriate clearing deposits are made to Atlantic Central. Assist with complex transactions and member issues. Oversee Daily Transactions reports are checked for accuracy.
- Ensure the implementation and monitoring of Credit Union's security & operational controls.
- Oversee risk management practices to include management of frontline staff difference losses and frontline staff errors. Assist front line staff in locating and reconciling posting errors on member accounts and verify accuracy of transactions.
- Resolve complex problems and member complaints referred by front line staff and, as required, escalate to the Branch Manager or appropriate department for resolution, where appropriate.
- Compile loan package and negotiate loan structure with applicant, including rates, terms repayment options, and other credit terms.
- Open new accounts as necessary, analyze potential opportunities while increasing the credit union's lending/deposit portfolio and use of products. Provide financial advice to borrowers on the benefits of utilizing other credit union services.
- Supervise the branch in the absence of the Branch Manager.
- Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
- Completes other duties and projects as assigned.
You have
- A bachelor's degree in Business or Commerce
- A minimum of five years relevant experience, including 2 to 3 years supervisory experience in a financial institution; or equivalent combination of training and experience in credit management.
You are
- A strong leader with the ability to coach, delegate and foster a team environment.
- Knowledgeable in products and services as well as policies and regulatory environment.
- Confident with decisionmaking and facilitation skills.
We offer
- Outstanding culture and opportunity to join an engaged and communityfocused team.
- Tuition reimbursement, training, and personal development.
- Competitive compensation and benefits with performancebased incentives.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Additional employee perks include but not limited to wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
Applications will be accepted until August 3rd
, 2023.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.
Experience:
Required
years:
Supervisory
Behaviors:
Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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