Seasonal Basecamp Burton Guide

2 weeks ago

Montreal, Quebec, Canada BURTON Full time
At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.


As a global leader in snowboarding, we're committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community.

Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

The Breakdown:

Burton is looking for individuals who are champions of platinum customer experience to join the eCommerce Customer Service team as Burton Basecamp Guides (a.k.a. customer service representatives).

The Burton Guides are a key component in supporting riders and outdoor enthusiasts of all ages, ability levels and backgrounds.

Are you organized? Do you enjoy the challenge of a fast pace? Are you technically inclined with a knack for solving problems? Are you passionate about the outdoor community and the gear required to get out there? Then you'll feel right at home on our team of fun-seekers and shredders This is a full-time, seasonal, hourly position.

You'll be working with and developing alongside a tremendously driven group of people.

Burton's fun benefits include discounted season pass (your choice), paid company ride days, generous product discounts, free demo equipment, free lessons, special company events, generous pro deals throughout the outdoor sports industry (ride, ski, mountain bike, camp, hike and more).

Your beanies, hats, and flannels are welcome (not required) in our casual office environment. We are a team that works hard together while having as much fun as possible.
New Burton Basecamp Guide team members start at $20.00/hour USD and $20.00/hour CAD.

What You Get to Do:

  • BE the voice of Burton
  • Advocate for the customer experience by suggesting customer experience improvements
  • Establish professional oneonone relationships with rad customers
  • Guide and educate customers about the Burton, Analog, and anon product lines
  • Help customers identify the right gear to support their adventures
  • Stay educated and up to date on product changes and product launches
  • Meet productivity and quality levels in support of bestintheindustry customer service experiences
  • Work alongside the Burton E-Commerce and Flagship Store teams to share knowledge, training, and customer feedback
  • Connect and collaborate with Internal Teams to share knowledge and customer feedback to enhance communication throughout the company
  • Develop yourself professionally through individualized coaching and development
  • Learn about the Burton brand through a crossdepartmental mentoring program developed specifically for our seasonal team

What You'll Bring to the Team:

  • Ability to work a flexible shift in a fast-paced environment with constantly changing demands
  • Schedule will include evenings, holidays and weekends November through March
  • Our operating hours are 8am to 10pm EST; with 9hour shifts in this timeframe (1hour unpaid lunch).
  • We are open 7 days a week November through March.
  • Ability to ask questions of and hear answers from customers and teammates alike
  • Ability to adapt quickly to product and procedure changes
  • Excellent written and verbal communication skills
  • Curiosity and the ability to use the knowledge resources we supply
  • Fun Fact: It's ok not to know the answer, but super helpful to know how to find the accurate answers.
  • Snowboard industry experience preferred; ski / snow sports industry experience also beneficial
  • 1 year of experience in retail, call center, customer service or comparable industryrelated service environment (frontfacing, hybrid and/or fully remote)
  • Strong initiative and adaptability to be able to independently juggle many duties and screens at once, while never losing sight of the customer experience
  • Experience with Order Management programs, Customer Resource Management systems and cloudbased phone systems (Salesforce, Navis, New Store, Inntopia, Five9, Avaya, etc.)

  • Tour Guide

    2 weeks ago

    Montreal, Quebec, Canada Throwback Tours Full time

    Throwback Tours is hiring tour guides for the summer 2023 season.Join our dynamic team of tour guides and show Montréal visitors the city aboard our fleet of convertible Cadillac's.Tour Old-Montreal, Le Plateau and the Mount-Royal and meet people from all around the world while earning money.All training is offered by Throwback Tours so this job is open to...

  • Senior Brand Designer H/F

    2 weeks ago

    Montreal, Quebec, Canada PSYCHO BUNNY Full time

    Can you envision your future accomplishments as a SENIOR DESIGNER, IN CHARGE OF CONCEPT at PSYCHO BUNNY ? Psycho Bunny is a worldwide menswear brand that had one mission when it was founded in New York back in 2005: to perfect the polo. Nearly two decades later, our quality-obsessed approach has built a devoted following of fashion-conscious individuals...

  • Fashion Department Manager

    4 weeks ago

    Montreal, Quebec, Canada Walmart Canada Full time

    Position Summary...The Fashion Associate will provide customer service by processing and stocking all fashion merchandise and maintaining cleanliness on the salesfloor and in the backroom area. This will be accomplished by maintaining merchandising standards, accurate modular integrity and accurate signage all in a safe and clean environment. This Associate...

  • Fashion Associate

    4 weeks ago

    Montreal, Quebec, Canada Walmart Canada Full time

    Position Summary...The Fashion Associate will provide customer service by processing and stocking all fashion merchandise and maintaining cleanliness on the salesfloor and in the backroom area. This will be accomplished by maintaining merchandising standards, accurate modular integrity and accurate signage all in a safe and clean environment. This Associate...

  • Chef de Projets/Senior Project Manager

    2 weeks ago

    Montreal, Quebec, Canada Evolving Web Full time

    English to followTu veux travailler dans une agence numérique en pleine croissance pour favoriser les relations avec les clients et assurer leur succès ? As-tu des antécédents de gestion réussie de projets de conception et de développement web et des équipes qui y sont associées ? Nous recherchons un chef de projet technique expérimenté, organisé,...

  • Engineer - Up to $160k + Bonus - Montreal

    2 weeks ago

    Montreal, Quebec, Canada Hunter Bond Full time

    Ninja Wanted - Leading Fintech, Montreal - Up to $160k + Bonus (Hybrid) Calling all Node wizards One of Montreal's top fintech firms is searching for a seasoned Engineer to join their exceptional team of innovatorsWhat You'll Do:Design, build, and maintain highly scalable, performant, and secure applicationsDevelop and optimize RESTful APIs and...

  • Creative Director ADS

    2 weeks ago

    Montreal, Quebec, Canada RodeoFX Inc. Full time

    Repeatedly voted one of Montreal's Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.Nominated for 3 Emmy Awards for its work on the series Stranger Things season 4,The Witcher season 2 and Foundation season 1, the...

  • Public Relations Administrative Coordinator

    2 weeks ago

    Montreal, Quebec, Canada ALDO Group Full time

    Job Title: Public Relations Administrative CoordinatorDepartment:Looking to unbox your full potential? STEP UP with the ALDO GROUP.WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGINGThe ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we...

  • Sales Representative

    2 weeks ago

    Montreal, Quebec, Canada Dare Foods Limited Full time

    Dare Foods Limited is a private family business, founded in 1892 in Kitchener, Ontario. The promise of "Best Choice" of Dare Foods Limited guides everything we do and is realized through a wide portfolio of consumer-loved brands, including Bear Paws, Breton, REALFRUIT, Boulangerie Grissol and Whippet, to name just a few.We are looking for a full-time...

  • Content Manager

    2 weeks ago

    Montreal, Quebec, Canada ALDO Group Full time

    Job Title: Content ManagerDepartment:Looking to unbox your full potential? STEP UP with the ALDO GROUP.WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGINGThe ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with...

  • Creative Director, Contract

    2 weeks ago

    Montreal, Quebec, Canada Rodeo FX Full time

    Repeatedly voted one of Montreal's Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential. Nominated for 3 Emmy Awards for its work on the series Stranger Things season 4, The Witcher season 2 and Foundation season 1, the...

  • Assistant(e) responsable sommelier

    2 weeks ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Chef de Projets/Senior Project Manager

    2 weeks ago

    Montreal, Quebec, Canada Evolving Web Full time

    English to follow Tu veux travailler dans une agence numérique en pleine croissance pour favoriser les relations avec les clients et assurer leur succès ? As-tu des antécédents de gestion réussie de projets de conception et de développement web et des équipes qui y sont associées ? Nous recherchons un chef de projet technique expérimenté,...

  • Allocation Analyst

    2 weeks ago

    Montreal, Quebec, Canada ALDO Group Full time

    Job Title: Allocation AnalystDepartment:Looking to unbox your full potential? STEP UP with the ALDO GROUP.WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGINGThe ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future...

  • Allocation Analyst

    2 weeks ago

    Montreal, Quebec, Canada ALDO Group Full time

    Job Title: Allocation AnalystDepartment:Looking to unbox your full potential? STEP UP with the ALDO GROUP.WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGINGThe ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future...

  • Allocation Analyst

    2 weeks ago

    Montreal, Quebec, Canada ALDO Group Full time

    Job Title: Allocation AnalystDepartment:Looking to unbox your full potential? STEP UP with the ALDO GROUP.WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGINGThe ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future...

  • Inventory Analyst

    2 weeks ago

    Montreal, Quebec, Canada Groupe Touchette inc. Full time

    The Inventory Analyst's core responsibilities are to coordinate of the various business calendar tasks assigned to the Purchasing team, and to support its members with analytics. He/she also participates in the improvement of supply chain processes.Assigned ResponsibilitiesEvaluate purchasing needs based on sales forecasts;Work collaboratively with users of...

  • Content Manager

    2 weeks ago

    Montreal, Quebec, Canada ALDO Group Full time

    Job Title: Content ManagerDepartment:Looking to unbox your full potential? STEP UP with the ALDO GROUP.WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGINGThe ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with...

  • Marketing Operations Manager

    2 weeks ago

    Montreal, Quebec, Canada ALDO Group Full time

    Job Title: Marketing Operations ManagerDepartment:Looking to unbox your full potential? STEP UP with the ALDO GROUP.WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGINGThe ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our...

  • design director

    4 weeks ago

    Montreal, Quebec, Canada Centric Brands Full time

    ABOUT USWORK WITH USCentric Brands is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in the Kids, Men's and Women's apparel, Accessories, Beauty, and Entertainment categories. The Company's portfolio includes licenses for more than 100 iconic brands. Centric Brands is headquartered in New York City, with...