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Passenger Service Agent
1 week ago
Company Horizon Air
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.
Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.
In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.
Key Duties
- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checkingin passengers and boarding flights).
- Ensure cabin accommodations.
- Assists with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
- Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
- Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
Job-Specific Experience, Education & Skills
Required
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fastpaced environment.
- Ability to obtain and maintain a valid passport allowing unrestricted travel to and from the U.S. at the time of applying.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 23 kilograms.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 1
- Must be authorized to work in Canada.
Preferred
- A minimum of 1 year of customer service or community service experience.
Airport SIDA Badge Requirements
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
CAD $17.00/Hr.
Total Rewards
- Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
- Free standby travel privileges on Alaska Airlines & Horizon Air
- Quarterly and annual bonus plans
- Generous holiday and paid time off
Employment Type Part-Time
FLSA Status International
Regular/Temporary Regular
Requisition ID _ _
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