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American Citizen Services
3 months ago
Hiring Path:
- Custom Announcement (not open to the public)
Who May Apply/Clarification From the Agency:
For USEFMs:
LE-8 is equivalent to FP-6 Actual LE/FP salary determined by Washington D.C.
Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
The work schedule for this position is: Full Time (40 hours per week)
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required
Duties:
The American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post's consular district. Serves as one of the primary points of contact for U.S.
citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S.
citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates. Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response. Performs administrative duties and supports other consular section units as required.Qualifications and Evaluations:
- Requirements:
For the experience and education requirements, applicant must meet either option 1 or option 2 to qualify:
Option 1
EXPERIENCE:
Minimum two years of administrative work, case management, or customer service work experience is required.
EDUCATION:
Completion of two years of college or university studies is required.
Option 2
EXPERIENCE:
Minimum four years of administrative work, case management, or customer service work experience is required.
EDUCATION:
Completion of secondary school studies is required.
- Education Requirements:
- Evaluations:
LANGUAGE:
Fluent Speaking/Reading/Writing of English is required. This may be tested.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
Benefits and Other Info:
- Benefits:
- Agency Benefits:
The US Mission offers competitive salary, robust benefits, professional development and celebration of American and Canadian holidays.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE ORDER:
- AEFM / USEFM who is a preference-eligible U.S. Veteran*AEFM / USEFM
- FS on LWOP and CS with reemployment rights**-IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 ("Certificate of Release or Discharge from Active Duty"), Letter from Veterans' Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
How to Apply:
- How to Apply:
- Required Documents:
In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement.
