Vp Operations

Company Overview:

We are passionate about helping clients put Duty of Care into practice. With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.

Our global services include medical and risk planning, preventive health programs, in-country expertise and emergency response for travellers, expatriates and their dependents of over 70% of the Fortune 500 companies.

Overview of Job:

Provide leadership to the operational team to ensure continued growth of a profitable and sustainable business in Canada. In particular, to ensure a company-wide commitment to process and continued quality improvement.

The role of VP OPS is to lead the charge in improved productivity and efficiency through the use of clearly understood operating procedures, industry best practices, a system of continuous feed-back and technology.

This is a coaching role where leading by example is critical. Strong interpersonal skills with an emphasis on positive reinforcements are an absolute necessity.

In this role, the VP will provide unwavering commitment to the highest levels of health and safely, quality management, business development, divisional profitability, client support, personnel development, quality assurance, professional leadership, contract management and value creation.

For additional clarity, this role is a key for customer retention and contract renewals.

The role needs to ensure that customer is seeing continuous improvement on their operations and these improvements should be documented and presented on quarterly basis.

Roles and Responsibilities:

P&L responsibility for existing operations.

• Head Count
• Revenue
• General Administration
• Reporting
• Budget and Forecasting

Management & Administration
Manage all sites according to Intl.
SOS OHSS Standards and contractual requirements.
Develop and maintain Regional/Site Business Plans covering allocated projects and departments, reporting on progress as required.

Define and streamline processes and systems for the delivery of services within the region to ensure professional and seamless service delivery of contracted services to clients.

Develop, interpret, and implement policies, including standards, procedures and practices, position descriptions, performance appraisals, and quality assurance as appropriate.
Work with clients to ensure their needs and expectations are clearly defined.
Assist in the defining of new products and services when required.

Contractual, Legal and Reporting Requirements

Ensure, in conjunction with the Medical, Fire, EMS and Sales directors, that contract renewals and /or amendments are completed, submitted and actioned in a timely manner in line per Intl.

SOS guidelines and contractual and/or legal requirements.

Procurement

Structure Supply Chain and Procurement services to provide a competitive, responsive, professional and focused service to internal and external clients.

Ensure proper inventory management within the Region, vendor managed inventory vs own
Ensure inventories are stored in a secured location.
Oversee and manage purchasing, ensuring every client purchase order is matched and properly invoiced in a timely fashion.
Negotiate rebate programs with larger vendors

Fleet
Structure fleet department to provide a competitive, responsive, professional and focused service.
Optimize the fleet cost by looking into: Rental vs lease, Utilization, Redundancy, Cost for repairs (in house vs 3rd party), standardizing fleet, ensuring GPS tracking for safe driving, drivers training, assignment of the fleet (hand over, signoffs)

Service Quality
Assist in ensuring regional activities are delivered to Intl.
SOS standards and client requirements.

Ensure that client service level agreements are in place and that actual performance against the agreed service levels are reported to the client on a quarterly basis.

Financial Management
Through interaction with the Finance department, develop and use systems to manage and control financial aspects of the region.

Required Competencies

• Draws on the expertise of others in the Group to ensure the quality of advice/service given to the customer
• Promotes communication among team members and encourages dialogue that addresses key issues, shares knowledge and work is synchronized.
• Provides an objective and independent perspective and sustains this clarity
• Excellent analytical and problem solving skills;
• Excellent verbal and written communication skills;
• Strong executive presence;
• Planning and organizing;
• Information collection and management;
• Decision making skills;
• Ability to work under pressure;
• Approachability & Cultural sensitivity;
• Team player.

Required Skills and Abilities

• Demonstrated Analytical capabilities;
• Bachelor or Advanced degree in computer science, engineering, accounting, finance or a related field preferred
• Project Management Professional (PMP)

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