Manager, Staff

1 week ago


Bolton, Canada Caledon Community Services Full time

Position Type:
Temporary Contract, Full-Time, 35 hours/week

Estimated Start Date:
September 27, 2023

Estimated Duration:12 to 18 Months

Location:18 King Street East, Bolton ON (combination of on-site & remote)

Deadline to Apply:
July 6, 2023

Agency Overview:

Within our 12 community service locations, including seniors services in 6 Peel Living buildings, across the entirety of the Town of Caledon, Caledon Community Services (CCS) helps shape the future of a caring and engaged Caledon community.

Our programs address community needs in a uniquely challenging and increasingly diverse GTA community.

CCS is home to Caledon's only accessible transportation program, the Exchange Community Hub that includes food supports and a range of activities, the Caledon Specialist Clinic, personal support services for seniors, respite and transitional care.

We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid job skills and training programs for Caledon youth as well as exciting internships and volunteer opportunities.

Finally, we open our doors to the community at Evolve Caledon, our social enterprise retail shopping and donation destinations with proceeds supporting all of our programs and services.

The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work.
Learn more at

Our Customer Service Vision:
Making it Easy to Ask, Participate and Give


Position Overview:
The Manager, Staff & Scheduling is responsible for providing managerial oversight to the following Areas:

  • Assisted Living (AL) Staff, supervision & scheduling
  • Assisted Living (AL) Client Schedules


The incumbent ensures appropriate staff supervision and support; and creates client service schedules that utilize the staffing resources of the agency to its fullest capacity.


As part of the health services team, other duties may include answering questions pertaining to the agency and health service programs.

Previous experience in handling confidential or sensitive information is required.

Summary of Responsibilities:
Under the general direction of the Senior Manager, Health Services, the incumbent:

STAFF AND CLIENT SCHEDULING

  • Prepares, reviews, edits, and maintains various forms of documents such as staff and client schedules, memos, notices, presentations, reports, etc.;
  • Coordinates and monitors staff absences (sick, flex, vacation, etc.) and ensure adequate coverage to minimize client service impacts;
  • Monitors performance, addresses performance management issues and completes annual performance appraisals for direct reports for the Assisted Living (AL) program;
  • Participates in the hiring (as needed), orientation and training, supervision and monitoring of staff, students and volunteers;
  • Supports staff with monitoring and education to achieve and maintain appropriate documentation;
  • Maintains detailed employee records in strict compliance with documentation and confidentiality protocols;
  • Monitors and maintains staff training and renewal requirements;
  • Reviews and approves timesheets on a biweekly basis for payroll, ensuring staff absences are reflected in the reporting process and reconciled to the Payroll Interface report sign off;
  • Reviews and approves staff Vacation Requests on a quarterly basis and completes Shift Exchanges as requested;
  • Reviews and approves Mileage & Expenses for PSW staff on a monthly basis for submission to Finance department;
  • Monitors and maintains office and program supply inventory levels, preparing and submitting orders as needed.

MANAGERIAL DUTIES

  • Monitors expenditures to ensure programs operate within established budget;
  • Works in compliance with the provisions of the Occupational Health and Safety Act;
  • Reviews and monitors Health & Safety Reports monthly, providing an update for the quarterly JHSC meetings;
  • Collaborates with Assisted Living Leadership Team to deliver standardize services;
  • Assists in development and implementation of policies and procedures; as well as systems for program evaluation, quality improvement and risk management;
  • Upholds and promotes the organization's philosophy relating to our Mission, Vision, and Values and adhere to our policies and procedures;
  • Participates in the training, and support of staff, students and volunteers;
  • Ensures staff compliance with organization wide and program policies and procedures;
  • Maintains a high level of confidentiality in all interactions;
  • Participates in an On-Call rotation providing 24/7/365 support to AL & TCC Programs;
  • Behaves in a manner consistent with the values and ethics of CCS, appropriately representing the Agency in the community;
  • Participates in regular Health Services Division team meetings;
  • Serves on the Agency's Operations Coordination Team (OCT)/Middle Management group;
  • Completes other

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