Service Manager

1 week ago

Yarmouth, Nova Scotia, Canada Bruce Chrysler Full time
Are you an exceptional leader with a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment, leading a team to achieve outstanding results? If so, we have an exciting opportunity for you


Bruce Chrysler is a leading provider of Automotive Services, and we are seeking a dynamic and experienced Service Manager to join our team.

As a Service Manager, you will play a critical role in ensuring the delivery of exceptional service experiences to our valued customers.


Core Responsibilities:

  • Provide outstanding customer service, handle customer complaints and maintain a high Customer Service Index (CSI) rating
  • Ensure repair work is done right the first time and completed on time. Reduce comebacks by coaching/supporting technicians to practice good workmanship
  • Inspect orders for proper completion and pricing accuracy
  • Assist in the planning of departmental goals and objectives
  • Motivate employees to reach and exceed goals and take an active role within the department
  • Ensure that department receivables are current and that warranty is promptly closed and managed
  • Assist in the selection process of finding top talent
  • Ensure training for all employees and encourage technicians to keep their skills uptodate through technical training offered by manufacturers
  • Keep uptodate with manufacturer warranty and policy procedures
  • Work closely with the Customer Care Center on booking appointments
  • Monitor employee performance, set goals and be of support to employees' growth
  • Lead by example by following and implementing policies
  • Competitive Compensation Package
  • Paid Personal Days
  • Wellestablished health & safety program
  • A comprehensive medical benefits plan
  • A Pension Plan with matching contributions
  • A fun and engaging work environment
  • Plenty of opportunities to learn, grow and take on new challenges
  • Incredible inhouse and factory training
  • We are looking for someone who is/has:
  • Previous management and leadership experience
  • Previous experience in the automotive service environment
  • Excellent communication skills, motivation, and coaching
  • Enthusiastic, highly motivated, and goaldriven
  • Peopleoriented personality, selfmotived, and a determined individual with outstanding customer service
  • Adaptable and able to grab opportunities as they present themselves
  • Strong computer skills (PBS experience is considered an asset)
  • Valid Driver's License and Acceptable driving record

Qualifications:

  • Proven experience in automotive service management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Indepth knowledge of automotive systems, repair processes, and industry standards
- ability to analyze data and make data-driven decisions
- customer-focused mindset with a commitment to delivering exceptional service

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