Guest Service Agent/front Desk

1 week ago


Midland, Ontario, Canada Hampton by Hilton Full time

Responsibilities:

  • Greet and checkin guests in a friendly and professional manner
  • Provide exceptional customer service to ensure guest satisfaction
  • Answer phone calls and assist guests with inquiries or requests
  • Handle guest complaints or issues promptly and effectively
  • Process guest payments and maintain accurate records
  • Assist with reservations and room assignments
  • Provide information about hotel amenities, services, and local attractions
  • Maintain a clean and organized front desk area

Requirements:

  • Previous experience in customer service, preferably in a hotel or hospitality setting
  • Strong communication skills, both verbal and written
  • Excellent interpersonal skills and the ability to work well with a diverse range of guests
  • Proficiency in using phone systems and other office equipment
  • Bilingual or multilingual skills are a plus
  • Ability to handle multiple tasks simultaneously and prioritize effectively
  • Attention to detail and strong problemsolving skills
Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Types:
Full-time, Part-time

Part-time hours: 24-40 per week

Pay:
$17.00-$17.25 per hour

Benefits:

  • Dental care
  • Onsite parking
  • Paid time off
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Weekends as needed

Experience:

  • Customer service: 1 year (preferred)

Ability to Commute:

  • Midland, ON L4R 0B7 (required)

Ability to Relocate:

  • Midland, ON L4R 0B7: Relocate before starting work (required)

Work Location:
In person

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