Rooms Operations Manager

1 week ago

Mississauga, Ontario, Canada 365 Parking Full time

Job Number:

Job Category:
Rooms & Guest Services Operations

Location:
Canada Regional Office, 2425 Mathewson Blvd. E Suite 100, Mississauga, ONT, Canada VIEW ON MAP

Schedule:
Full-Time

Located Remotely?:
N

Relocation?:
N

Position Type:
Management

Job Summary:

Assists in managing the execution of all operations in the rooms area departments (e.g. Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Education And Experience:

  • High school diploma or GED; 4 years' experience in the guest services, front desk, housekeeping, or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities:

Leading Room Operations Team:

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating selfconfidence, energy and enthusiasm.
  • Assists employees in understanding guests' everchanging needs and expectations and exceeding them.

Managing Property Rooms Operations Function(S):

  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Always extends professionalism and courtesy to employees.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a onetoone basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability:

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.

Conducting Human Resources Activities:

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.

Management Competencies:

Leadership:

-
Adaptability:

  • Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
-
Communication:

  • Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and nonverbal behavior; and models active listening to ensure understanding.
-
Problem Solving And Decision Making:

  • Models and coaches others on breaking complex issues into managea

  • Control Room Operator

    1 week ago

    Mississauga, Ontario, Canada Loomis International (CA) Full time

    Loomis International is a leading specialist for secure valuables logistics solutions. Using a global network of Loomis International branches, partners, leading suppliers and agents, we offer comprehensive solutions in managing, transporting and storing high valuables around the world.As a publicly traded company the Loomis Group has offices in more than 23...

  • Operations Manager

    2 weeks ago

    Mississauga, Ontario, Canada Hyatt Place Mississauga Centre Full time

    SummaryAssists the General Manager with the oversight of all aspects of Property Management in accordance with hotel mission statement, including maximization of financial performance, guest satisfaction, and associate development within established quality standards. The incumbent is accountable for the daily operations and performance of all Rooms and F&B...

  • Dishwasher - The Rec Room Square One

    2 weeks ago

    Mississauga, Ontario, Canada Cineplex Full time

    Work location:Square One The Rec RoomCity:MississaugaWhat you will do:Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have...

  • Room Attendants

    1 week ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Two (2) Housekeeping Room AttendantsWe are currently looking for two (2) Housekeeping Room Attendants. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the...

  • Operations Manager

    2 months ago

    Mississauga, Ontario, Canada Kuehne + Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Operations Manager to join our Contract Logistics team. Your Role As the Operations Manager you are responsible for directing the daily activities of this multi-client warehouse,...

  • Operations Manager

    4 weeks ago

    Mississauga, Ontario, Canada Kuehne + Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Operations Manager to join our Contract Logistics team. Your Role As the Operations Manager you are responsible for directing the daily activities of this multi-client warehouse,...

  • Tool Room Supervisor

    1 week ago

    Mississauga, Ontario, Canada Flex-N-Gate Full time

    Overview:Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in "Automotive News." A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.Scope of the Position:The Tool Room Supervisor coordinates and...

  • Territory Business Manager

    1 week ago

    Mississauga, Ontario, Canada Valvoline Global Operations Full time

    Overview:Why Valvoline?We've been in the car business for more than 150 years, starting with the invention of the world's first branded motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.As we often say, it starts with all of our people — and that's...

  • Operations Manager

    1 week ago

    Mississauga, Ontario, Canada Wearegat Full time

    Tuesday, April 30, 2024 Operations Manager Reports To: General Manager Summary The Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations for their local Sky Cafe station. Job Responsibilities Overall Job Duties Promote and embody the company core values, ensuring all team members are committed ...

  • Dining Room Server

    1 week ago

    Mississauga, Ontario, Canada Amica Senior Lifestyles Full time

    Job Description:**_DINING ROOM SERVER_**_ Amica Erin Mills_Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica...

  • Room Attendant/housekeeping

    1 week ago

    Mississauga, Ontario, Canada Courtyard by Marriott Full time

    Under the supervision of the Housekeeping Manager, the Room Attendant (Hotel Housekeeper) is responsible for maintaining a high standard of cleanliness in all guest rooms and public areas in accordance with Concord Hotels standards. A Room Attendant will promote a positive image of Concord Hotels and must be pleasant, friendly and able to address problems or...

  • Housekeeping Room Attendant

    2 weeks ago

    Mississauga, Ontario, Canada Hilton MississaugaMeadowvale Full time

    A Housekeeping Room Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.What will I be doing?As a Room Attendant, you will perform the following tasks to the highest...

  • Dining Room Server

    1 week ago

    Mississauga, Ontario, Canada Amica Senior Lifestyles Full time

    Job Description:_ DINING ROOM SERVER__ Amica Erin Mills__ Part-Time_At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior...

  • Room Attendant Towneplace

    1 week ago

    Mississauga, Ontario, Canada Silver Hotel Group Full time

    Housekeeping Room AttendantWe are currently looking for a Housekeeping Room Attendant. The Room Attendant performs routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Housekeeping Supervisor and/or the Executive Housekeeper. The Room Attendant is expected to promote a positive image of the property to guests...

  • Housekeeper - Room Care

    1 week ago

    Mississauga, Ontario, Canada Concord Hospitality Enterprises Full time

    Description: Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you_ Concord Hospitality is hiring Housekeepers who will be responsible for:_- _Cleaning and servicing assigned guest rooms in a timely and organized manner,...

  • Housekeeping Room Attendant

    1 week ago

    Mississauga, Ontario, Canada Hyatt Place Toronto Mississauga Centre Full time

    Room AttendantResponsibilities: Clean and maintain assigned guest rooms in accordance with company standards Change bed linens, replace towels, and restock amenities Vacuum carpets and dust furniture Clean and sanitize bathrooms, including toilets, showers, and sinks Empty trash and replace garbage bags Report any maintenance issues or damage to the...

  • housekeeping room attendant

    1 week ago

    Mississauga, Ontario, Canada Tapestery Collection By Hilton Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingHotel, motel, resortTasksSweep, mop, wash and polish floorsDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetClean, disinfect and polish kitchen and bathroom fixtures and...

  • Operations Management Trainee

    4 weeks ago

    Mississauga, Ontario, Canada National Logistics Services Full time

    Company OverviewNational Logistics Services (NLS) is Canada's leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS's well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant...

  • Operations Management Trainee

    1 month ago

    Mississauga, Ontario, Canada National Logistics Services Full time

    Company OverviewNational Logistics Services (NLS) is Canada's leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS's well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant...

  • Sales & Operations Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Easton's Group of Hotels Inc. Full time

    Holiday Inn Express & Suites Toronto SouthwestSALES & OPERATIONS COORDINATOR (contract 16 months)JOB OVERVIEWPerforms general clerical and administrative duties to fulfill the needs of the Sales & Catering Department and assisting in meeting Sales goals and objectives. Performing certain tasks in Operations Department (Front Desk, Housekeeping, F&B Dept,...